Aakrista Raj Aryal
Vancouver,British Columbia
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales/Customer Service Representative
Adornic Inc
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative/ Server Banquets
RiverRock Casino Resorts
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Management Intern
Nepal Realistic Solutions
09.2020 - 12.2020
- Supported supervisor with sales analysis and reporting.
- Implemented time-saving techniques that improved overall workflow efficiency within the intern team.
- Maintained detailed records of project progress, ensuring accurate documentation was readily available for review by senior management.
- Enhanced team productivity by streamlining management processes and implementing effective communication strategies.
- Assisted in the development of marketing campaigns for increased brand visibility and customer engagement.
- Developed comprehensive presentations for upper management, highlighting key accomplishments and areas for improvement.
- Developed relationships with wide range of employees, customers and vendors.
- Coordinated community outreach events to promote company values, foster goodwill among stakeholders, and generate positive brand recognition.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
Education
MBA - Masters In Business Administration
University Canada West
Vancouver, BC03.2025
Information Management - Information Technology
College Of Applied Business
Kathmnadu 11.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Complaint Handling
- Client Relations
- Follow-up skills
- Team Development
- Dispute Resolution
- Coordination
- Sales expertise
- Assertiveness
- Research
- Brand representation
- Record preparation
- Promotional support
- Report Generation
- Key stakeholder relationship building
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Bengali
Elementary
Certification
- [Graphics Designing], [Nepal Realistic Solutions]
- [First Aid and CPR] Training - [Nepal Realistic Solutions]
- Certified [Social Media Marketing ], [Nepal Realistic Solution]
- [Public Speaking and Presentation] Training - [Nepal Realistic Solutions ]
- [Asian Business Environment] Training - [Nepal Realistic Solution]
Timeline
Sales/Customer Service Representative
Adornic Inc
10.2023 - Current
Customer Service Representative/ Server Banquets
RiverRock Casino Resorts
05.2023 - Current
Management Intern
Nepal Realistic Solutions
09.2020 - 12.2020
MBA - Masters In Business Administration
University Canada West
Information Management - Information Technology
College Of Applied Business
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