Aakash Rathee
Summary
Dynamic professional with a Bachelor in Hotel Management and extensive experience in sales, operations, marketing, and culinary arts. Demonstrated ability to drive business growth, enhance customer satisfaction, and lead teams effectively. Skilled in strategic planning, client relations, and operational efficiency. Passionate about delivering exceptional service and fostering long-term client relationships.
Overview
9
9
years of professional experience
Work History
Cook
Wok Box
08.2023 - Current
- Prepare and cook complete meals
- Prepare dishes for customers with food allergies or intolerances
- Inspect kitchen and food service areas
- Maintain inventory and record of foods, supplies and equipment’s
Senior Sales Business Developer – Modern Trade
Devyani Food Industries Ltd
12.2021 - 05.2023
- Check primary sales
- Whether all PSR bills are cut on daily basis
- Weekly PO’s are coming twice a week from modern trade and delivery is done within 48 hours of PO generated
- As soon as item stocks out, convey it to category manager
Manager
Real Ganga Enterprises
04.2020 - 11.2021
- Know your product
- Clearly explain the product to customers
- Focus on keeping your customer for life
- Make effective presentations
Owner
Levell Upp Cafe
01.2019 - 02.2020
- Assign rules and responsibilities to employees for operational effectiveness
- Schedule regular meetings to discuss about business development opportunities and any issues
- Resolving customer complaints regarding food quality and customer service
- Nurture friendly relationships with customers to increase loyalty
Assistant Manager
Eagle Peak Garam Chai Pvt Ltd
11.2017 - 12.2018
- Achieve growth and hit sales by successfully managing sales team
- Design and implement a strategic business plan that expands company’s customer base and ensures its strong presence
- Identifying emerging markets and market shifts while being fully aware of new products and competition status
- Own recruiting, objectives setting, training and performance monitoring of sales representative
- Build and promote strong, long-lasting customer relationships by understanding their needs
- Present sales, revenue and expenses reports to the Director and General manager of the company
Management Trainee
Haldiram's
07.2017 - 10.2017
- Delegate tasks to restaurant staff and supervise their performance
- Maintain a fully stocked inventory and order food supplies, as needed
- Help staff resolve on the job challenges
- Balance the cash register at the end of the shift
- Coordinate with suppliers as the deliver food product orders
- Ensure client satisfaction and gracefully handle any complaints
- Open or close the restaurant (when responsible for the first or last shift)
- Inform next shift manager about pending tasks
- Report maintenance and training needs
Industrial Trainee
The Oberoi Group
12.2015 - 03.2016
- Front Office- Registration of guests and assigning rooms
- Maintain an inventory of reservation, vacancies and room assignments
- Answer enquiries regarding hotel services, provide assistance and respond to guest complaints
- Food & Beverage- Greeting customers, escorting them to seats, taking order and drink orders, and serving food & beverages
- Answer questions regarding the hotel services, explaining menu items and specials, and offering personal attentive treatment
- Coordinate with team workers to plan events, parties, etc
- Housekeeping- Responsible for maintaining the hygiene and appearance of hotel
- Servicing and maintaining the guest rooms and replenishing stock as and when needed
- Providing service items to guest rooms upon request from the guest
- Food Production- Preparation of simple food items like vegetable preparation, salads, cold starters, etc
- Work according to established health and safety guidelines
- Keep the kitchen area clean and hygienic
- Keep a check on stock and order for replenishments as and when necessary
Education
➢ Bachelor in Hotel Management (BHM) - Hotel Management
Amity University, Noida, India
12-2017
High School Diploma -
Walter Johnson High School, Maryland, USA
12-2011
Skills
- Multitasking and organization
- Problem-solving
- Food handling
- Team collaboration
- Time management
- New hire training
- Marketing expertise
- Upselling techniques utilization
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Cook
Wok Box
08.2023 - Current
Senior Sales Business Developer – Modern Trade
Devyani Food Industries Ltd
12.2021 - 05.2023
Manager
Real Ganga Enterprises
04.2020 - 11.2021
Owner
Levell Upp Cafe
01.2019 - 02.2020
Assistant Manager
Eagle Peak Garam Chai Pvt Ltd
11.2017 - 12.2018
Management Trainee
Haldiram's
07.2017 - 10.2017
Industrial Trainee
The Oberoi Group
12.2015 - 03.2016
➢ Bachelor in Hotel Management (BHM) - Hotel Management
Amity University, Noida, India
High School Diploma -
Walter Johnson High School, Maryland, USA
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