AAKASH PARMAR
Stittsville,ON
Summary
Am dedicated professional with a proven track record in technical maintenance, operational efficiency, and exceptional customer management skills. With a strong background in driving productivity programs and ensuring customer satisfaction, . My comprehensive understanding to diverse technical aspects, from hardware to software, empowers me to take ownership of challenging situation and deliver successful outcomes. My expertise lies in optimizing maintenance process, collaboration with engineering teams, and ensuring seamless customer experience Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 5 years of experience in Technical support. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
Work History
SUPPORT SPECIALIST
XEROX CANADA
04.2022 - Current
- Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance
- Drive productivity programs, both ongoing and future planning, to enhance operational efficiency and cost-effectiveness
- Interface with senior level decision makers (L2 and engineers) within the customer account to apply retention strategies
- Assist project engineering with various task, including data identification, collection, and processing, as well as planning and scheduling
- Collaborate cross-functionally with large engineering organization and multiple sites, fostering effective communication and performance
- Maintain an intimate familiarity with all technical aspects of company’s products, including hardware, cloud software, mobile application etc
- Take ownership for and resolve difficult or vulnerable customer situation using advance customer relation skills
- Collaborate with hardware coordinator team to validate engineering project depends on and align them with program budget.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
CCTV AND SECURITY INSTALLTION
DOMOTICKA INC.
04.2018 - 12.2021
- Configured camera systems with effective naming conventions and optimized video settings (resolution, brightness, contrast, exposure) to enhance surveillance capabilities
- Set up and adjusted motion detection algorithms, and implemented advanced features like facial and license plate recognition for improved security
- Expert in configuring and deploying CCTV systems, IP cameras, video encoders, and integrating hardware solutions to meet surveillance needs
- Extensive experience in installing, maintaining, and testing CCTV systems and related devices, ensuring optimal performance and reliability
- Diagnosed and resolved issues in electronic, networking, and security equipment using multimeters, circuit testers, and other tools
- Collaborated with teams to design and implement CCTV layouts for new and existing installations based on customer requirements
- Installed and maintained data, voice, fiber optic, and coaxial cable systems for residential TV and network devices
- Set up, troubleshot, and repaired devices and cable systems, ensuring proper connectivity and performance
- Managed cable installations and relocations, including splitters, converters, digital boxes, satellite equipment, modems, and routers
- Ensured compliance with safety regulations through proper cable management and bundling
- Configured and troubleshot AV equipment (QSC, Biamp, Crestron, Extron, Cisco) and conducted quality checks on AV systems for performance and safety compliance.
USER SUPPORT TECHNICIAN
THE DHWALIN OPC PVT LTD.
07.2014 - 08.2015
- Maintained master RMS list of users across various platforms, and direct and remote access points
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Installed, modified, and repaired software and hardware to resolve technical issues
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Leveraged diagnostic tools to identify root causes of technical issues rapidly, facilitating swift problem resolution times.
- Developed comprehensive user guides to facilitate seamless onboarding of new employees into company systems.
Education
High School Diploma -
ALGONQUIN COLLEGE
Ottawa05.2017
BACHLORS IN INFORMATION AND COMPUTER SYSTEM -
PARUL UNIVERSITY
India04.2014
Skills
- Outstanding analytical, problem-solving, multi-tasking and troubleshooting ability
- Both independent and team worker as required
- Experience in MS OFFICE/BI tools
- Database management skills
- Remote Support
- Support Services
- Customer Relationship Management
Languages
English
Full Professional
Timeline
SUPPORT SPECIALIST
XEROX CANADA
04.2022 - Current
CCTV AND SECURITY INSTALLTION
DOMOTICKA INC.
04.2018 - 12.2021
USER SUPPORT TECHNICIAN
THE DHWALIN OPC PVT LTD.
07.2014 - 08.2015
High School Diploma -
ALGONQUIN COLLEGE
BACHLORS IN INFORMATION AND COMPUTER SYSTEM -
PARUL UNIVERSITY
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