Aakanksha Sharma
Kelowna,British Columbia
Summary
Customer-focused professional with successful 4-year career in customer service sector. Dynamic successful applying all management knowledge and people handling in busy business environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front desk position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Tim Hortons
09.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Supervisor
Tim Hortons
12.2021 - 04.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Front Desk Receptionist
Akashdeep
01.2018 - 02.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
Post Bacculerate - Human Resource Management
Okanagan College
Kelowna, BC09.2019
Master of Arts - English
Panjab University
India05.2017
Bachelor of Science - Microbiology
Panjab University
India05.2015
Skills
- Task Delegation
- Employee Performance Evaluations
- Product and Service Knowledge
- Cost Reduction
- Customer Relations
- Employee Scheduling
- Operations Management
- Recruiting and Interviewing
- Staff Development
Languages
English
Full Professional
Acting Reading books
I joined my Masters in English and perused my theater hand in hand. And i discovered my hobbies of reding and understanding books between the lines, and of playing characters and understanding them on stage.
Timeline
Supervisor
Tim Hortons
12.2021 - 04.2022
Assistant Manager
Tim Hortons
09.2019 - Current
Front Desk Receptionist
Akashdeep
01.2018 - 02.2019
Post Bacculerate - Human Resource Management
Okanagan College
Master of Arts - English
Panjab University
Bachelor of Science - Microbiology
Panjab University
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