Results-driven and customer-focused professional with extensive experience in sales, customer service, leadership, and financial operations. Proven ability to educate customers on products and services, manage inventory, and lead teams to optimize daily operations. Strong communication and problem-solving skills, with a track record of resolving customer concerns and ensuring satisfaction. Adept at handling cash transactions, financial reporting, and coordinating schedules to enhance business efficiency. A team player with a passion for driving sales and delivering exceptional customer experiences in fast-paced retail and service environments.
• Managed inventory levels by tracking stock, ordering supplies, and minimizing waste through efficient inventory control
• Monitored, planned and assigned the day-to-day position of employees
• Coordinated breaks and kept management informed of significant issues
• Addressed customer concerns and resolved issues promptly to maintain satisfaction
• Handled cash management, including tills, deposits, and ensuring accurate financial reporting
• Educated customers on electronic devices and service plans to support informed purchasing decisions
• Assisted customers with activating and troubleshooting mobile devices and services
• Processed sales transactions, returns and exchanges while ensuring accuracy and efficiency
• Managed accounts payable and receivable, ensuring timely and accurate processing of transactions
• Prepared financial reports, spreadsheets, and tax documents to support senior accountants
• Entrusted with the office key and responsible for opening the firm, ensuring readiness for daily operations
• Communicated with clients to investigate and resolve billing discrepancies and inquiries
Customer Service & Sales
Inventory Management
Schedule Coordination
Leadership & Team Supervision
Training & Mentoring
Cash Handling & Transaction Processing
Communication
Teamwork & Collaboration
Multitasking & Time Management