Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

Aaftab Malek

Montreal,Quebec

Summary

An approachable, professional and helpful young person who is always quick to find a solution to any encountered problem. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Team Leader

ICS (Innovated Courier Services)
01.2022 - Current
  • Finding ways to improve processes and systems to increase team productivity
  • Educating and assisting team members with less experience
  • Helping the manager or supervisor with resource allocation and scheduling
  • Granting clients' requests for specific modifications or exceptions when permitted
  • Ensuring proper documentation and reporting of delivery status and any potential problems
  • Addressing any complaints or issues from customers in order to maintain a high degree of customer satisfaction
    working along with other departments, such customer service and logistics, to guarantee smooth delivery and pickup operations
  • Creating and putting into practice procedures to enhance courier services, like scheduling and route optimization
    organizing and distributing
  • Completing performance evaluations and giving team members feedback in order to boost output and performance

Customer Service Representative

Couch-tard
02.2019 - 12.2021
  • Provides prompt, courteous customer service.
  • Ring up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for products sold.
  • Performs multi-function operation of fuel console, lottery machine, money order machine, telecom transactions, etc.
  • Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment at store.
  • Inspect store facilities and equipment for safety, cleanliness, and proper working order.
  • Contacts maintenance for repair when needed.
  • Receives and verifies vendor deliveries.
  • Controls merchandise, cash shortages, and other selling expenses.
  • Assists in maintaining proper inventory levels and shift audits.
  • Assists new applicants with application process.
  • Performs all duties with minimal supervision.
  • Attends job-related meetings (may be required to work irregular hours).
  • Performs other duties as assigned by the Store Manager.
  • Handled customer inquiries and suggestions courteously and professionally.

Dish Washer

Sana Restaurant
10.2018 - 02.2019
  • Dishwashing machine loading and unloading
  • Cleaning any utensils or pans that come into touch with food
    removing all identification from everything
  • Arranging dry dishes in closets and shelves and placing clean dishes on the drying rack
  • Gathering and thoroughly cleaning glasses, dishes and utensils
  • Maintaining a spotless kitchen
  • Clearing dirty dishes and cutlery off of tables , removing all of their dirt
  • Setting the tables again for the subsequent gathering
    upholding standards of hygiene and hygienic conditions for cookware, dishes, glasses, and other kitchen supplies

Education

Advanced Diploma - Business Administration For Sales And Marketing

Herzing College
Montreal, QC
12.2020

English Teaching Courses -

Apex Education
Nadiad, Gujarat, India
12.2017

High School Education -

Sanskar Vidhyalay
Nadiad, Gujarat, India
04.2016

Skills

  • Hard working and Goal oriented
  • Well mannered
  • Integrity
  • Proactive
  • High energy levels
  • Tactful
  • Smart & well groomed
  • Computer knowledge
  • A flexible approach to working shifts as required to suit business requirements
  • Committed to complying with the highest work place standards in terms of attendance, health and safety, and conduct towards the public
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Well organized with an ability to prioritize tasks
  • Multitasker with ability to work on several task simultaneously
  • Teamwork and Collaboration
  • Attention to Detail

Languages

English
Full Professional
Basic knowledge of French
Elementary
Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Availability

Monday to Sunday 

Timeline

Team Leader

ICS (Innovated Courier Services)
01.2022 - Current

Customer Service Representative

Couch-tard
02.2019 - 12.2021

Dish Washer

Sana Restaurant
10.2018 - 02.2019

Advanced Diploma - Business Administration For Sales And Marketing

Herzing College

English Teaching Courses -

Apex Education

High School Education -

Sanskar Vidhyalay

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Aaftab Malek