Hengchakriya Hak
Montreal,QC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Telus Health
Montreal, Quebec
06.2023 - Current
- Updated databases with new and modified customer data.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate
Rogers
Montreal, Quebec
03.2023 - 06.2023
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Increased purchase amounts by cross-selling with similar products.
- Trained new team members in cash register operation, stock procedures, and customer services.
Debt Collector
Desjardins
Montreal, Quebec
01.2021 - 06.2021
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Processed incoming payments from customers according to established procedures.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
Education
Undergraduate Certificate - Analysis and operational cybersecurity
École Polytechnique De Montréal
Montreal, QC01-2025
Undergraduate Certificate - Cyberinvestigation
École Polytechnique De Montréal
Montreal, QC01-2024
DEC - Accounting
Collège Ahuntsic
Montreal, QC05-2016
Skills
- Consultative Sales
- Appointment Scheduling
- Report Generation
- Information Security
Languages
French
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Telus Health
06.2023 - Current
Sales Associate
Rogers
03.2023 - 06.2023
Debt Collector
Desjardins
01.2021 - 06.2021
Undergraduate Certificate - Analysis and operational cybersecurity
École Polytechnique De Montréal
Undergraduate Certificate - Cyberinvestigation
École Polytechnique De Montréal
DEC - Accounting
Collège Ahuntsic
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