Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aafreen Merchant

North York,Canada

Summary

Dedicated financial services professional with extensive experience in customer service, financial record-keeping, and problem-solving. Known for delivering exceptional client experiences by prioritizing customer retention and ensuring precision in financial management. Adept at managing inquiries, reconciling accounts, and ensuring compliance with accounting standards. Highly motivated team player with a proven ability to adapt to dynamic environments while achieving measurable results. Valued for strong analytical skills, reliability, and effective communication.

Overview

4
4
years of professional experience

Work History

Financial Services Representative

Easyfinancial Services
03.2024 - Current
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.
  • Worked with clients to help maintain good credit history and offered solutions for past due payments.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
  • Maintained updated records of all financial transactions to support traceability.
  • Identified opportunities to cross-sell products, resulting in increased revenue for the company.
  • Streamlined financial processes for improved efficiency and reduced errors in transactions.
  • Increased client retention with personalized follow-up calls and quarterly reviews to discuss portfolio performance.
  • Customized client payment plans based on client risk tolerance and financial goals, optimizing their financial health
  • Provided administrative support by maintaining organized files and documentation related to branch activities.
  • Managed high-volume work while maintaining attention to detail, resulting in reduced errors in financial documentation.
  • Posted cash and check receipts by entering and verifying transactions from customer relationship management software to wealth management system.

CUSTOMER SERVICE REPRESENTATIVE

Canadian Tire
05.2023 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in making informed purchase choices and selecting products.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Successfully met daily performance metrics regarding sales, customer service interactions, and store cleanliness to maintain a high standard of retail excellence.
  • Supported management with administrative tasks such as scheduling appointments or managing phone calls during peak hours.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
  • Attended to customer complaints and processed product return or replacement requests.

CLIENT SERVICE LEADER

H&R Block
01.2023 - 05.2023
  • Implemented client feedback mechanisms to continuously improve service offerings and performance.
  • Assisted call-in customers with questions and appointments.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our services to others.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Boosted sales figures by identifying and pursuing more than 100 prospective clients through cold calling and emailing.

ACCOUNTS CONTROLLER

Times Global Broadcasting Ltd.
08.2020 - 11.2022
  • Conducted daily bank reconciliation for three companies using Microsoft Excel and SAP, ensuring accuracy and transparency in financial transactions
  • Managed daily cash flow and effectively monitored debtor funds to maintain optimal liquidity levels
  • Prepared monthly investment accounting sheets and managed fund requirements, contributing to informed financial decision-making
  • Compiled end-of-month provision sheets to accurately reflect expenses and liabilities, enhancing financial reporting accuracy
  • Assisted in the monthly closure of accounts, ensuring compliance with reporting deadlines and maintaining financial data integrity
  • Developed and maintained cost schedules to analyze and allocate expenses, supporting budgeting and financial planning processes
  • Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
  • Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies by posting payments accurately on ERP
  • Prepared detailed variance analyses on a monthly basis, enabling more effective tracking of actuals versus forecasted figures.
  • Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Education

MASTER OF BUSINESS ADMINISTRATION -

University Canada West
10.2022

BACHELOR OF ACCOUNTING AND FINANCE -

Smt. M.M.K. College of Commerce and Economics
10.2020

Skills

  • Financial services
  • Customer relationship management
  • Cash management
  • Regulatory compliance
  • Financial product sales
  • Credit analysis
  • Account retention
  • MS office
  • Payments processing
  • Bank reconciliation
  • Cash flow management
  • Accuracy and precision

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Financial Services Representative

Easyfinancial Services
03.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Canadian Tire
05.2023 - 12.2023

CLIENT SERVICE LEADER

H&R Block
01.2023 - 05.2023

ACCOUNTS CONTROLLER

Times Global Broadcasting Ltd.
08.2020 - 11.2022

BACHELOR OF ACCOUNTING AND FINANCE -

Smt. M.M.K. College of Commerce and Economics

MASTER OF BUSINESS ADMINISTRATION -

University Canada West

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