Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Aaditya Gupta

Winnipeg,MB

Summary

Experienced sales associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Reliable and upbeat at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Experience Salesfloor Associate

Walmart
10.2018 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended accessories and complementary purchases to boost revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

OSL Retail Services
05.2021 - 08.2021
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Stayed current on company offerings and industry trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Technical Customer Support Advisor

24/7 Intouch
05.2019 - 08.2019
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Cashier

Safeway
01.2019 - 04.2019
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Bachelor of Science - Computer Science

University of Manitoba
Winnipeg, MB
12.2023

Skills

  • Customer Needs Assessments
  • Dispute Mediation
  • Technical Management
  • Exceeding Customer Expectations
  • Communications Strategies
  • Upselling Strategies
  • Consultative Sales Approach
  • Computer Proficiency and Microsoft Office
  • Strong Communication and Interpersonal Skills
  • Sales Floor Recovery
  • Sales Expertise
  • Excellent Written and Verbal Communication

Timeline

Sales Associate

OSL Retail Services
05.2021 - 08.2021

Technical Customer Support Advisor

24/7 Intouch
05.2019 - 08.2019

Cashier

Safeway
01.2019 - 04.2019

Customer Experience Salesfloor Associate

Walmart
10.2018 - Current

Bachelor of Science - Computer Science

University of Manitoba

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Aaditya Gupta