Aadil Motha
Gibsons,BC
Summary
Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fairway Market
07.2023 - 01.2024
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted the customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Kept the work area neat, clean, and well-stocked at all times.
- Sold tobacco products and lotteries after verifying that customers are of legal age to purchase them.
- Assigned duties to the cashiers.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Cashier
Shell
07.2023 - 12.2023
- Greeted customers and answer any questions they have about the store's products and services.
- Verified that customers are of legal age to purchase alcohol or tobacco
- products.
- Operated cash register efficiently and accurately, processed payments by
- cash, credit card, debit card, and gift card.
- Counted money in the cash drawer at the beginning and end of the shift to ensure that amounts were correct and had sufficient change.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of the checkout area, including countertops, registers,
- windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Packaging Machine Operator
Upfield
01.2023 - 06.2023
- Operated various types of packaging machines, adapting quickly to different product requirements and packaging materials.
- Troubleshot machine alarms and jams, repairing machines and thoroughly documenting results.
- Assisted in training new employees on proper machine operation, safety protocols, and company policies.
- Replenished packaging supplies such as printer ribbon and boxes to maintain inventory.
- Improved packaging efficiency by implementing standardized operating procedures for machine setup and operation.
- Maintained high quality standards by routinely inspecting finished products for defects or deviations from specifications.
- Reduced downtime by performing regular maintenance checks and troubleshooting packaging equipment issues.
- Collaborated with team members to meet production deadlines, ensuring timely order fulfillment.
- Efficiently coordinated with warehouse staff to ensure seamless flow of materials between storage areas and the production floor.
- Complied with all relevant regulations regarding food safety, sanitation, and workplace cleanliness when handling consumable products.
Fulfillment Associate
Amazon
02.2022 - 12.2022
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked and stowed items in the pods and bins safely to avoid the risk of obstructing robotic operations.
- Packed and shipped the ordered items accurately.
- Solved any problems that occurred during the process.
- Kept work areas clean, neat, and organized for optimal productivity and worker safety.
- Utilized a warehouse management system to track inventory and maintain records of shipments.
- Loaded items onto pallets or into containers for shipment.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Operated handheld scanners to track merchandise throughout the fulfillment process.
- Followed safety protocols while operating material handling equipment such as pallet jacks and hand trucks.
Cashier
Walmart
09.2020 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Operated the cash register efficiently and accurately and processed payments by cash, check, credit card, gift card, or automatic debit.
- Helped with purchases and signed customers up for the rewards program.
- Scanned merchandise using a point-of-sale system for accurate purchase totals.
- Stock shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer service.
Manufacturing Supervisor
Amneal Pharmaceuticals
04.2018 - 07.2020
- Conducted root cause analysis on production issues, identifying solutions that prevented the future recurrence of similar problems.
- Collaborated with cross-functional teams to achieve production goals and optimize workflow.
- Participated in departmental meetings to share insights from the manufacturing floor, contributing valuable input towards decision-making.
- Monitored production schedules to ensure on-time delivery of products, meeting customer expectations consistently.
- Managed inventory levels to maintain optimal stock while minimizing waste and obsolescence costs.
- Implemented safety protocols, reducing workplace injuries, and ensuring compliance with regulatory requirements.
- Maintained detailed documentation for manufacturing processes, ensuring consistency across shifts.
- Oversaw dispensing of raw materials and packaging materials from the warehouse.
- Ensured that all the activities were being done according to the regulatory and manufacturing guidelines.
- Planned, directed, coordinated, and assigned a workforce to meet production schedules and achieve optimum output.
Education
Bachelor in Pharmacy - Pharmaceutical Science
Arihant School of Pharmacy
Ahmedabad, GJSkills
Quality Control
Continuous Improvement
Production Management
Training and mentoring
Health and safety compliance
Process Improvement
Equipment monitoring
Quality Assurance
Timeline
Customer Service Representative
Fairway Market
07.2023 - 01.2024
Cashier
Shell
07.2023 - 12.2023
Packaging Machine Operator
Upfield
01.2023 - 06.2023
Fulfillment Associate
Amazon
02.2022 - 12.2022
Cashier
Walmart
09.2020 - 05.2022
Manufacturing Supervisor
Amneal Pharmaceuticals
04.2018 - 07.2020
Bachelor in Pharmacy - Pharmaceutical Science
Arihant School of Pharmacy
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