Aaron Anthony B. Austria
San Mateo
Summary
Experienced in managing strong client relationships and delivering comprehensive financial guidance. Skilled in using a customer-focused approach to drive satisfaction and loyalty. Demonstrated success in cross-selling banking products and effectively addressing customer concerns.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Bank of America
02.2024 - Current
- Assisted clients with account inquiries and transaction processing.
- Concisely provided information on bank products and services to enhance customer experience.
- Accurately supported branch operations through an organized approach of record maintenance.
- Collaborated with team members to ensure efficient service delivery.
Customer Service Specialist
Daeho Kalbijjim and Soup
02.2022 - 09.2023
- Contributed clear and concise communication alongside a semi-large team to provide exceptional customer service to ongoing guests resulting in a stronger sense of team coordination and overall team bonding
- Sustained customer satisfaction while dealing with high volumes of customers to help provide guests to feel more than welcomed
Assistant Manager
Karaage Burger
02.2021 - 11.2021
- Promoting high-quality customer service alongside a small team to create a better sense of clarity for everyone onboard
- Delivered clear communication with coworkers during high-speed times while still managing to meet specific deadlines
- Prioritized preparing future dishes or ingredients during non-peak hours to maximize company time as well as to be better prepared for peak hours
- Overlooked operations of both front-of-house and back-of-house area
Front Desk Operator
New York Pizza
06.2019 - 08.2020
- Managed front-of-house including sanitation, customer calls, online orders, and incoming guests in a timely fashion and order to help operation in a well-prepared manner
- Collaborated with the back-of-house team to assist in preparation and production during non-peak hours, ultimately optimizing operational efficiency
Education
Bachelor of Science - Finance
San Francisco State University
San Francisco, CA12-2023
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Works as a team player
- Attentive
- Microsoft Office Suite: Word, PowerPoint, and Excel
- Google: Sheets, Docs, Forms and Presentation
Timeline
Relationship Banker
Bank of America
02.2024 - Current
Customer Service Specialist
Daeho Kalbijjim and Soup
02.2022 - 09.2023
Assistant Manager
Karaage Burger
02.2021 - 11.2021
Front Desk Operator
New York Pizza
06.2019 - 08.2020
Bachelor of Science - Finance
San Francisco State University
Activities and Leadership
Pi Alpha Phi: President and Treasurer
- Coordinated and conducted meetings for community-centric events involving groups of up to 25 members to execute multiple different events including food drives, clothing donations, and fundraisers
- Budgeted and allocated the House's entire financial resources including dues, fundraisers, fees, and fines with astrict strategic objective of maintaining financial stability