Bhumi Gajjar
Hamilton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
Right Wingers
09.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to for order assistance.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Primary School Teacher
Sahiyog School
06.2019 - 04.2023
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Addressed consistent behavior problems with students, parents and senior staff.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Education
Master of Arts - English Literature
Gujarat University
Ahmedabad, India04.2021
Bachelor of Education - English Language And Literature
Gujarat University
Ahmedabad, India03.2019
Bachelor of Arts - English Cultural Studies
Gujarat University
Gandhinagar, India04.2017
Skills
- Issue and Complaint Resolution
- Microsoft Office
- Follow-up skills
- Teamwork and Collaboration
- Active Listening
- Complaint resolution
- Cooperative Learning Experience
- Group and individual instruction
- Class Management
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Supervisor of Operations
Right Wingers
09.2023 - Current
Primary School Teacher
Sahiyog School
06.2019 - 04.2023
Master of Arts - English Literature
Gujarat University
Bachelor of Education - English Language And Literature
Gujarat University
Bachelor of Arts - English Cultural Studies
Gujarat University
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