Emeka Iwueze
Ottawa,Ontario
Summary
Perceptive Senior Business Analyst with over 10 years driving successful business processes for companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
9
9
years of professional experience
Work History
Sr Business Analyst
FG360 Inc
01.2024 - Current
- Developed, established, and fine-tuned KPIs to measure BRM service delivery performance quantitatively and qualitatively, ensuring continuous improvement;
- Created comprehensive process documentation, including guidelines, procedures, and workflows, that provided clarity and promoted consistent execution;
- Developed regular performance reports, providing insights and recommendations to IT management for process optimization.
- Acted as a senior resource and mentor to the BA team, fostering an environment that encouraged professional growth, adoption of best practices, and excellence in delivery;
- Assigned business analysis tasks to other BAs, as required;
- Standardized business analysis practices across my team by creating and disseminating templates and protocols for requirements gathering, process mapping, and reporting;
- Implemented a quality assurance program that ensured the integrity and consistency of BA outputs, incorporating peer reviews and feedback mechanisms;
- Organized and led training initiatives that enhanced the BA team's competencies in areas such as Agile methodologies, advanced analytics, and emerging IT trends.
Business Analyst
Rogers Communications
02.2021 - 12.2023
- Collaborated with business units to understand current processes, identified inefficiencies, and mapped out improved processes enabled by IT solutions
- Facilitated workshops to align IT capabilities with business strategies and objectives, leading to transformative solutions.
- Led the development of comprehensive requirements gathering strategy, leveraging a mix of methodologies such as interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis;
- Conducted advanced stakeholder analysis to identify and engage all relevant parties across business units, ensuring a holistic understanding of needs and expectations;
- Developed and managed the requirements traceability matrix to maintain alignment between stakeholder expectations and technical deliverables throughout project lifecycles.
- Created detailed business requirement documents (BRDs) and functional requirement specifications (FRS) that formed the foundation for RFP development, system design, and implementation;
- When appropriate, prepared Entity-Relationship Diagrams (ERDs) to visually capture and communicate the data requirements of business units, and communicated these diagrams to technical teams to design or update database schemas and systems in line with business processes.
Business Development Manager
Affinity Global Inc
08.2018 - 01.2021
- Identified potential risks associated with each solution and proposed mitigation strategies.
- Partnered with project managers, providing crucial business insights that informed the implementation strategy and approach within the Agile framework.
- Led the development of testing strategies and plans that aligned with business requirements and functional specifications.
- Facilitated user acceptance testing (UAT) to ensure the solution satisfies business needs and managed the feedback loop for any required adjustments prior to deployment.
- Assisted with change management strategies and activities, supporting the smooth transition to new processes and systems;
- Evaluated the outcomes of IT initiatives and identified lessons learned and areas for improvement.
- Led the evaluation and redesign of BRM service delivery processes to promote efficiency, scalability, and responsiveness.
Junior Business Analyst
Skye Bank
04.2015 - 02.2018
- Oversaw the creation and prioritization of epics and user stories, incorporating them into the product backlog to align with Agile sprint planning and execution.
- Facilitated and led backlog grooming sessions, ensuring clarity, and understanding of requirements for the development team;
- Designed and implemented a robust change management process for handling requirement modifications, including impact analysis and backlog adjustment strategies.
- Coordinated RFP development, including the creation of requirements specifications for vendors.
- Facilitated vendor demonstrations, workshops, and meetings to thoroughly assess proposed solutions and their alignment with business objectives;
- Conducted initial feasibility studies for different solutions, factoring in technical, financial, and operational aspects.
- Calculated the TCO for each solution including initial costs, maintenance, and potential future upgrades to guide decision.
Education
Bachelor of Science - Computer Science
University of Port-Harcourt
Rivers State NigeriaCBAP - Business Analysis
International Institute of Business Analysis-IIBA
Pickering, ON04.2023
Certificate - Business Intelligence And Data Warehousing
Metropolitan School of Business And Management
London- United Kingdom05.2021
Course - Delivering Projects Using Scrum
Algonquin College
Ottawa, ON09.2020
Certificate - Change Management
Metropolitan School of Business And Management
London- United Kingdom04.2021
Course - Business Analysis in An Agile Environment
Algonquin College
Ottawa, ON04.2020
Skills
- Requirements Gathering
- Agile Methodology
- User Acceptance Testing
- Stakeholder Management
Languages
English
Full Professional
Timeline
Sr Business Analyst
FG360 Inc
01.2024 - Current
Business Analyst
Rogers Communications
02.2021 - 12.2023
Business Development Manager
Affinity Global Inc
08.2018 - 01.2021
Junior Business Analyst
Skye Bank
04.2015 - 02.2018
Bachelor of Science - Computer Science
University of Port-Harcourt
CBAP - Business Analysis
International Institute of Business Analysis-IIBA
Certificate - Business Intelligence And Data Warehousing
Metropolitan School of Business And Management
Course - Delivering Projects Using Scrum
Algonquin College
Certificate - Change Management
Metropolitan School of Business And Management
Course - Business Analysis in An Agile Environment
Algonquin College
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