WENLONG XING
Toronto
Summary
Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.
Knowledgeable Student Service Consultant with strong background in operations management. Proven track record of optimizing workflows and implementing process improvements to enhance efficiency. Demonstrated expertise in team collaboration and problem-solving to achieve operational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Specialist
Upgrade101 Education
02.2023 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
Online English Teacher
Metropolitan Academy of English
03.2023 - 03.2024
- Teaching English ( IELTS/TOEFL related) to Japanese students in Japanese
- Prepare customized course materials depend on students' need
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
Teaching Assistant
Landwave Education
01.2021 - 12.2021
- Responsible for keeping track of students' learning
- Communicate with parents and help students design study plans
- Course marketing
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Newspaper intern
Want Daily
09.2018 - 06.2019
- Conduct news interview and compilation according to the arrangement of the chief editor of the newspaper
- Participate in various press conferences and edit news
Internship new media community operation
Want Daily
09.2017 - 06.2018
- Responsible for the operation of the newspaper's Facebook page, mainly responsible for designing and publishing fan activities to attract fans' attention and expand the user base
- Has raised over 1,000 followers on his Facebook page through a 15-day campaign
Education
Master's degree - Education
Brock University
St. Catharines, ON12.2022
Bachelor's - Journalism
Mingchuan University
06.2019
Skills
- Adaptability
- Hospitality
- Curriculum Development
- Presentation Skills
- Data Analysis
- Classroom Management
- Teaching
- New media operation
- Smart Serve
- Journalism writing and editing
- Cooking
- Sushi Making
- Experience Working With Students
- Translation
- Teamwork Ability
- Service industry
- Operational efficiency
- Planning and coordination
- Project management
- Risk mitigation
Certification
- MS Word/Excel/PowerPoint, Current
- Japanese Language N1 certificate, Current
Languages
Japanese
Native or Bilingual
Mandarin
Native or Bilingual
English
Native or Bilingual
Highest Level Of Education
Master's Degree
Personal Information
Total Experience: 5
Timeline
Online English Teacher
Metropolitan Academy of English
03.2023 - 03.2024
Operations Specialist
Upgrade101 Education
02.2023 - Current
Teaching Assistant
Landwave Education
01.2021 - 12.2021
Newspaper intern
Want Daily
09.2018 - 06.2019
Internship new media community operation
Want Daily
09.2017 - 06.2018
Bachelor's - Journalism
Mingchuan University
Master's degree - Education
Brock University
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