CINDY KUHN
Victoria,BC
Summary
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
23
23
years of professional experience
Work History
Project Coordinator - National Planning
Shaw Cablesystems G.P
2021.10 - 2024.03
- Assisted with the development of project plans, timelines, invoicing
- Created presentations to communicate action items and progress updates to stakeholders
- Drafted meeting agendas and facilitated meetings with internal teams and external partners
- Analyzed data to identify areas of improvement for processes and procedures
- Review construction drawings and approved documents
- Coordinated resources across multiple departments to ensure successful completion of projects
- Communicated regularly with vendors regarding resource allocations and deadlines
- Provided guidance to junior team members, fostering a positive work environment conducive to professional growth and development.
- Streamlined planning processes by implementing a National Best Practices for project intake
- Managed budgets, schedules, and resources to maximize efficiency while minimizing costs for all assigned projects.
- Maintained accurate records of all planning activities, ensuring compliance with company policies and industry best practices.
- Gathered and organized materials to support operations.
Retail Store Manager
Shaw Cablesystems G.P
2018.09 - 2021.03
- Developed and maintained store policies and procedures
- Monitored store performance metrics, including sales, profitability and customer service ratings
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service
- Recruited, trained, and managed a team of 20+ employees
- Collaborated with other departments to coordinate promotional activities and events in-store
- Established weekly and monthly goals for sales staff to achieve desired results
- Coordinated stock replenishment processes as needed based on sales trends
- Drafted detailed reports on store performance for upper management review
- Resolved customer complaints in a timely manner to maintain positive relationships with customers
- Handled cash register transactions accurately while providing excellent customer service
- Conducted regular inventory counts throughout the year to maintain accurate records
- Built and maintained strong working relationships with team members
- Supervised cash drawer balances and deposits of store receipts
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Increased store sales by cross-selling complementary items
- Prepared employee performance appraisals, providing actionable feedback.
- Created employee schedules to align coverage with forecasted demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
Direct Sales Supervisor
Shaw Cablesystems G.P
2011.09 - 2018.09
- Assisted in the development of sales strategies and tactics to increase product awareness and market penetration
- Provided guidance to direct sales representatives on customer service, problem resolution, and product knowledge
- Developed performance metrics for direct sales team and monitored progress towards targets
- Recruited new direct sales representatives and conducted interviews with potential candidates
- Trained new hires on policies and procedures related to direct sales operations
- Monitored competitor activities within the industry to stay abreast of developments in the marketplace
- Resolved conflicts between customers and direct sales staff members in a professional manner while maintaining company policy standards
- Implemented incentive programs for employees based on achievement of monthly goals or quotas set forth by management
- Attended regional trade shows, expositions to represent the company's products, services
- Coached and developed entry-level sales professionals into highly successful closers.
- Increased sales revenue by implementing effective direct sales strategies and conducting regular team training sessions.
Major Accounts Reprsentative
Shaw Cablesystems G.P
2009.08 - 2011.09
- Managed a portfolio of Business clients, Hotel/Motel, Bulk residential and commercial properties.
- Negotiated contract pricing and terms with clients.
- Identified opportunities to market Shaw bulk products and services.
- Enhanced product knowledge, attending regular training sessions and staying informed on latest industry trends.
- Implemented strategic account management plans for key clients to ensure consistent growth in revenues from existing customers.
- Delivered exceptional customer service, maintaining long-lasting relationships with existing clients leading to repeat business and referrals.
- Participated in industry events, trade shows, and conferences to represent the company''s brand and forge new business connections.
- Increased sales revenue by consistently meeting and exceeding sales targets in the telecommunications industry.
Senior Sales Coordinator
Shaw Cablesystems G.P
2005.07 - 2009.08
- Strengthened client relationships through regular communication and excellent customer service.
- Implemented training programs for both new hires and existing employees to enhance skill sets necessary for success.
- Optimized CRM systems for better tracking of leads, prospects, and current clients.
- Mentored junior sales staff, contributing to their professional growth and development.
- Participated in trade shows and industry events, representing the company professionally and networking effectively.
- Conducted market research to identify potential clients and expand the company''s reach.
- Collaborated with marketing teams to create promotional materials and increase brand awareness.
- Streamlined sales processes for increased efficiency and productivity.
- Continuously monitored competitor activity within the industry landscape in order to stay ahead of emerging trends.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Audit Coordinator
Shaw Cablesystems G.P
2003.08 - 2005.07
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
- Supported a team of 5 Field Audit Technicians by compiling leads, tracking audit results, assisting with customers enquires, and communicating progress to senior leaders.
- Monitored internal email inboxes, and referral programs for auditors.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Customer Service Representative
Shaw Cablesystems G.P
2002.03 - 2003.04
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Inside Sales Representative
Shaw Cablesystems G.P
2001.08 - 2002.03
- Set up new accounts, established customer credit and set up payment methods.
- Answered customers' questions regarding products, and pricing.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Prepared and submitted reports to keep management informed of sales activities and progress.
Education
High School Diploma -
Saint Lawrence High School
06.1992
Skills
- Team Coordination
- Budget coordination
- Project Coordination
- Forecasting
- Workload Management
- Stakeholder relationship management
- Training and Development
- Customer Service
- Flexible and Adaptable
- Team Leadership
- Budget Preparation
- Spreadsheet tracking
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Project Coordinator - National Planning
Shaw Cablesystems G.P
2021.10 - 2024.03
Retail Store Manager
Shaw Cablesystems G.P
2018.09 - 2021.03
Direct Sales Supervisor
Shaw Cablesystems G.P
2011.09 - 2018.09
Major Accounts Reprsentative
Shaw Cablesystems G.P
2009.08 - 2011.09
Senior Sales Coordinator
Shaw Cablesystems G.P
2005.07 - 2009.08
Audit Coordinator
Shaw Cablesystems G.P
2003.08 - 2005.07
Customer Service Representative
Shaw Cablesystems G.P
2002.03 - 2003.04
Inside Sales Representative
Shaw Cablesystems G.P
2001.08 - 2002.03
High School Diploma -
Saint Lawrence High School
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