Naga Kano
Calgary,AB
Summary
Tech-savvy with npower canada certification in IT analyst coupled with in-depth knowledge of computer hardware, software, installation and maintenance. Motivated and energetic individual skillful in troubleshooting local area network and wide area network systems and training users with hardware and software applications and uses. Structured and methodical team player commended for delivering exceptional customer service and IT support in remote and client-facing capacities. Experience with 311 Customer Service Request (CSR) Motorola system and Hansen software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Machine Operator
Instabox
01.2023 - Current
- Achieved consistent high-quality output through meticulous attention to detail and adherence to established standards.
- Consistently met production deadlines with effective time management and prioritization of tasks
- Ensured smooth workflow by regularly calibrating equipment, troubleshooting any technical issues, and implementing swift resolutions.
Security Gurad
Paladin Security
02.2020 - Current
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Reduced incidences of theft by implementing effective access control measures.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Pharmacy Stocker
Costco
12.2018 - 04.2022
- Provide exceptional customer support through patiently answered questions and solved problems to guide members in the store
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Working within a fast-paced environment and high stress answering and supporting client professionally
Education
Npower Certificate - Google Project Management
Npower Canada
Calgary, AB10.2022
Npower Certificate - IT Analyst
Npower Canada
Calgary, AB12.2020
Associate of Science - Engineering
Haramaya University
Ethiopia06.2017
Skills
- Problem Solving
- Communication, Call Centre
- Attention to Detail
- Computer Proficiency
- Multitasking Abilities
- Time Management
- Team Collaboration
- Decision Making
- De-Escalation Techniques
- Project Management Abilities
- Scrum Framework
- Project Scheduling
- Cost Estimation
- Project Planning
- Risk Assessment
- MS Office (word, Outlook, Excel)
- Troubleshooting
- Cloud Computing
- Technical Support
- Mobile Application Development
- Software Design
- Web Development
- Performance Optimization
Languages
English
Amharic
Afan Oromo
Timeline
Machine Operator
Instabox
01.2023 - Current
Security Gurad
Paladin Security
02.2020 - Current
Pharmacy Stocker
Costco
12.2018 - 04.2022
Npower Certificate - Google Project Management
Npower Canada
Npower Certificate - IT Analyst
Npower Canada
Associate of Science - Engineering
Haramaya University
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