Matthis Henrichs
Stony Plain,AB
Summary
Energetic Host with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Management Apprenticeship
Flair Hotel Neeth
10.2021 - 01.2024
- Organized and scheduled reservations over the phone and in person daily
- Greeted an average of 200 guests per day and escorted them to their tables
- Provided guests with daily specials on drinks, food items and upcoming events
- Provided attentive customer service and advised guests based upon their wishes
- memorized restaurants entire Food, Wine, and drink menus
- Cleaned all work areas, equipment, cutlery and dishes according to law
- Trained several new employees on policies, menus, and services
- Contributed to an increase in aperitif sales
- Balance cash with accuracy and divide up tips
- Perform food preparation duties such as cold dishes, appetizers, and coffee drinks
Landscape Foreman
Mosaic Home Services
06.2021 - 10.2021
- Communicated with clients to provide quotes, discuss design needs and schedule work
- Adapted daily plans according to weather, staffing levels and client needs to maintain client satisfaction and adhere to planned timelines
- Trained over new employees on equipment, monitoring use for safety and adherence to company protocols
- Achieved consistent growth in revenue by successfully bidding on new projects while maintaining current client relationships
Sales Floor Associate
Walmart
10.2020 - 06.2021
- Stocked merchandise accordingly, and taking inventory
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift
- Recommended accessories and upsells to boost revenue
- Built customer loyalty and retention by delivering excellent shopping experiences and creating a friendly environment
- Supported company promotional events by setting up displays, and engaging customers in conversations about available offers
- Able to work with minimal supervision
Head Server/Cook Supervisor
Red Brick Eatery
10.2018 - 08.2020
- Closed out cash drawer during closing shift, reconciling totals and resolving discrepancies to maintain financial accuracy
- Maintained knowledge of menu items and flavors to correctly advise guests on suggestions based on their taste
- Created schedules and provide adequate coverage during shifts
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards
- Planned and directed high-volume food preparation in fast-paced environment
Education
High School Diploma -
Memorial Composite High School
Stony Plain, AB06.2021
Skills
- Upselling and Cross Selling eg; Wine Pairings
- Guest Engagement
- Ability to Lift 50 Pounds
- Banquet Coordination for upwards of 85 guests
- Order Fulfillment
- Self Motivated
- Maintain high service level under high pressure
- Able to work with minimal supervision and self motivated
Languages
English
Native or Bilingual
German
Native or Bilingual
Certification
Valid ProServe License
Standard First Aid Level-C
Hotel Management Apprenticeship
Timeline
Hotel Management Apprenticeship
Flair Hotel Neeth
10.2021 - 01.2024
Landscape Foreman
Mosaic Home Services
06.2021 - 10.2021
Sales Floor Associate
Walmart
10.2020 - 06.2021
Head Server/Cook Supervisor
Red Brick Eatery
10.2018 - 08.2020
High School Diploma -
Memorial Composite High School