Rithin Thayalveed

• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Promoted a positive work environment through open communication and effective conflict resolution strategies.
• Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
• Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
• Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
• Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
• Improved team efficiency by implementing effective scheduling and task delegation.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

• Demonstrated customer service excellence through professional experience and community engagement
• Committed to providing professional, friendly, and efficient assistance to customers
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift, assisted customers with inquiries, and provided exceptional service, resulting in positive feedback from customers.
• Flexible availability to accommodate varying work schedules. Worked in the day, noon, and overnight shifts.

• Mentored junior associates, fostering professional growth and helping them reach their full potential.
• Actively participated in organizational development initiatives like workshops or seminars, contributing valuable insights based on experience.
• Conducted in-depth research to inform decision-making processes and support strategic planning initiatives.
• Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
• Leveraged industry expertise to provide valuable insights during internal discussions, contributing to the development of innovative solutions for clients.
• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
• Developed comprehensive training programs, resulting in improved employee skillsets and increased productivity.
• Planned company meetings, events, and off-site activities for up to 50 attendees

· Conducted thorough security, performance, and usability tests on applications.

· Identified critical defects, performed root cause analysis, and collaborated with developers for timely resolutions.

· Streamlined testing processes by developing reusable test cases and automated scripts.

· Facilitated clear communication between QA and development teams, participating in progress meetings.

· Maintained comprehensive test documentation and provided actionable feedback to improve product quality.

· Analyzed defect trends and recommended process enhancements to support continuous improvement efforts.