NIKKI CONDE
Toronto,ON
Summary
Hospitality professional with over 17 years of comprehensive experience in hotel operations, recognized for outstanding customer service and effective team management. Proven track record in optimizing operational efficiency and enhancing guest satisfaction through innovative solutions. Aiming to leverage extensive industry knowledge to contribute to a dynamic hospitality team.
Overview
17
17
years of professional experience
Work History
Doubletree by Hilton Toronto Downtown
05.2023 - Current
- Resolved guest complaints in a professional manner when needed.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Communicated with maintenance team on damages to repair.
Housekeeping Office Coordinator
Doubletree by Hilton Toronto Downtown
Toronto, Canada
08.2022 - Current
- Answering the telephone in an efficient and professional manner.
- Assigning rooms for the housekeeping room attendants.
- Delegating duties to various housekeeping staff.
- Professionally answered phones and directed calls appropriately.
- Collaborated with other departments, such as engineering, front desk, and security, as needed.
- Schedule employees' shifts according to occupancy levels at the hotel.
- Maintain records of room assignments, special requests from guests and status of vacant and occupied rooms.
Housekeeping Clerk
The Peninsula Manila
Manila, Philippines
09.2007 - 03.2022
- Track and records the hotel's deep cleaning program
- Coordinates with the Front Office and Engineering for the release of rooms
- Generates periodic reports or other tasks assigned by the Executive Housekeeper
- Maintain constant communication with the Front Office throughout the day to monitor the rooms and other departments to guarantee full customer satisfaction for all guests
Guest Communication Center Agent
The Peninsula Manila
Manila, Philippines
11.2020 - 12.2021
- Direct all calls to guest rooms, internal departments, and staff through BCT - Business Connect
- Performs wake-up call services
- Provides information about hotel services to guests
- Answer chat inquiries via the hotel's chat system
Rooms Division Coordinator
The Peninsula Manila
Manila, Philippines
12.2019 - 11.2020
- Handle the administrative functions of the Rooms Division to ensure the accurate and timely processing of time-sensitive and confidential documents and completion and tasks assigned by the Executive Assistant Manager - Rooms
- Completes ordering for the whole department, including office supplies
- Complete and distribute weekly department schedules
- Directly reports to the Executive Assistant Manager - Rooms
Education
Office Administration - Executive
Centennial College
Toronto, Ontario04.2024
Bachelors Degree - Hotel and Restaurant Management
La Consolacion College
Manila, Philippines01.2007
Skills
- Time management
- Administrative support
- Customer service
- Knowledgeable in MS Office
- Excellent team player
- Problem-solving
- Knowledgeable in Opera
- Knowledgeable in HotSos
- Knowledgeable in On-Q
- Communication skills
Accomplishments
- Microsoft Office Specialist
- Employee of the Month, 10/01/17
- Employee of the Year, 01/01/17
Timeline
Doubletree by Hilton Toronto Downtown
05.2023 - Current
Housekeeping Office Coordinator
Doubletree by Hilton Toronto Downtown
08.2022 - Current
Guest Communication Center Agent
The Peninsula Manila
11.2020 - 12.2021
Rooms Division Coordinator
The Peninsula Manila
12.2019 - 11.2020
Housekeeping Clerk
The Peninsula Manila
09.2007 - 03.2022
Office Administration - Executive
Centennial College
Bachelors Degree - Hotel and Restaurant Management
La Consolacion College
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