Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mahsa Kouchehbaghi Reza

Ottawa,ON

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Costumer Service Representative

Farm boy
06.2023 - Current
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Developed positive relationships with customers through friendly interactions
  • Developed strong customer relationships and loyalty through effective communication
  • Addressed customers courteously using suitable methods and problem-solving skills.

Sales Assistant

Lara
04.2019 - 04.2021
  • Helped customers find specific products, answered questions and offered product advice
  • Monitored stock levels to facilitate restocking and replenishment of shelves
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases
  • Exchanged merchandise for customers and accepted returns.

English Teacher

Razifard English Institution
05.2018 - 07.2020
  • Created a positive classroom environment that encouraged students to take risks and explore their own ideas
  • Taught skills in English grammar and syntax, vocabulary, and proper word usage
  • Supervised classroom behavior and moderated discussions to maintain respectful environment.

Teacher's Assistant

Tabriz University
01.2013 - 09.2016
  • Assisted teachers with instruction and provided clerical support for diverse needs
  • Graded assignments and tests and documented results into filing systems
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers
  • Conducted special assessments and tutoring sessions to support individual student needs
  • Assisted teachers with lesson preparation and curriculum implementation
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring
  • Prepared lesson materials and visual aids to reinforce lesson concepts
  • Helped students master assignments and reinforced learning concepts presented by teachers.

Education

Master of Arts - Geographic Information Systems And Remote Sensing

Tabriz University
Tabriz, Iran
09.2016

Bachelor of Science (B.S.) in Urban Planning -

Bonab Azad University
09.2011

Skills

  • Computer Proficiency and Microsoft Office
  • Payment Processing
  • Stock Management
  • Scheduling
  • Data Entry
  • Complaint Resolution
  • Call Management
  • Locating Merchandise
  • Returns and Exchanges
  • Processing Payments
  • Collaboration and Teamwork
  • Group and Individual Instruction

Certification

  • Geographic Information System (GIS) technician (ArcGIS software), Iran Technical and Vocational Training Organization
  • General Pedagogy, Iran Technical and Vocational Training Organization
  • Certificate of participation in Envi software training course, Scientific Society of Geography, Shahid Beheshti University

Languages

English
Full Professional
Persian
Native or Bilingual
Azarbaijani
Native or Bilingual
Turkish
Full Professional

Timeline

Costumer Service Representative

Farm boy
06.2023 - Current

Sales Assistant

Lara
04.2019 - 04.2021

English Teacher

Razifard English Institution
05.2018 - 07.2020

Teacher's Assistant

Tabriz University
01.2013 - 09.2016

Master of Arts - Geographic Information Systems And Remote Sensing

Tabriz University

Bachelor of Science (B.S.) in Urban Planning -

Bonab Azad University

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Mahsa Kouchehbaghi Reza