Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Florence Brewton

Lancaster

Summary

Dedicated and results-driven with 17+ years of experience in providing exceptional support to clients. Skilled in resolving customers inquiries, handling complaints, and maintaining positive client relationships. Strong communication, problem-solving, and interpersonal skills. Committed to delivering high-quality service and exceeding customer expectations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer service agent

AV transportation services, LLC
08.2022 - 04.2023
  • Handled large volume calls
  • Enrolled new customers
  • Managed members daily bookings
  • Settled member concerns to avoid customer complaints
  • Constant communication with drivers via cellphone
  • Tallied daily fair
  • Trained new customer service agents
  • KPI reporting
  • Assigned task upon request.

Operations Supervisor

Transdev services, INC
02.2009 - 05.2015
  • Led a highly performed and focused team
  • Upkeep of the road supervisors, dispatchers, and operators attendance-disciplinary files
  • Ensured employees followed the company-client-union policies and procedures for daily operations
  • Maintained coverage for the operators, dispatchers, and road supervisor weekly schedules
  • Conducted monthly and yearly performance for the operations staff
  • Organized-hosted operations staff monthly meetings
  • Organizing and approved biannual run cut criteria
  • KPI reporting
  • Calculated daily revenue hours for monthly billing
  • Responded to liquidated damages
  • Performed as an operations manager, dispatcher, road supervisor, scheduler, operator, and payroll clerk when needed
  • Assigned task upon request.

Education

Diploma -

Westchester High
06.2000

Skills

  • Leadership
  • Communication
  • Adaptability
  • Stress Management
  • Decision-Making
  • Creativity
  • Conflict Resolution
  • Team Builder
  • Collaboration
  • Critical Thinking

Certification

Commercial A Truck Driver

Passenger

Doubles/Triples

Tank

HazMat

Timeline

Customer service agent

AV transportation services, LLC
08.2022 - 04.2023

Operations Supervisor

Transdev services, INC
02.2009 - 05.2015

Diploma -

Westchester High

Commercial A Truck Driver

Passenger

Doubles/Triples

Tank

HazMat

Florence Brewton