Summary
Overview
Work History
Education
Skills
Certification
Practica And Internships
Volunteer Experience
Languages
Timeline
Generic

Ainslee Umlah

Dartmouth,NS

Summary

Person centred and trauma informed social worker with several years of experience working with people experiencing homelessness. Solutions focused using a collaborative approach and enjoy working alongside community organizations. Dedicated to forming trusting relationships and advocating for best interest of clients. Respectful and compassionate professional offering 5-year background serving community by providing guidance for clients in need.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager of Client Support Practice

Adsum The Bridge
07.2023 - Current
  • Oversee and mentor a client support staff of 100+ to support 180 residents.
  • Create and revise systems and documents to improve efficiency.
  • Facilitate team lead and Joint Occupational Health and Safety meetings.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Facilitate Non-Violent Crisis Intervention courses for staff monthly.
  • Provide direct service to clients to help maintain their shelter stay and transition to housing.

Manager of Shelter Diversion Support

Adsum For Women And Children
08.2022 - 08.2023
  • Lead a 24/7 on-call hotel support program for women, gender diverse, and families who were experiencing homelessness in the Halifax Regional Municipality.
  • Trained staff with a trauma informed and person centred approaches.
  • Triaged service calls and collaborated with community partners.
  • Provided comprehensive service reports to the province monthly.
  • Completed the train-the-trainer course to become a Non-Violent Crisis Intervention facilitator.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with service providers, clients and hotel staff to keep everyone on same page to support families in hotel.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Social Worker

Adsum Outreach
09.2019 - 09.2021
  • Analyzed and problem solved a high volume of complex information to assess situations, limitations and barriers to secure housing for families facing homelessness.
  • Used client centered, solution focus brief therapy and anti-oppressive approach to help clients to address a wide variety of problems.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare services.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Supported clients and families with empathy and compassion during difficult times.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
  • Managed a caseload of 20 families including data collection for funding reports.

Client Support Worker (Casual/PT)

Adsum House
12.2018 - 09.2019
  • Supported women and gender diverse people who were facing housing insecurity.
  • Use high level of discretion and independent thinking to assess clients well-being and maintain house safety
  • Facilitated programs and initiated conversation between clients for a holistic learning experience.
  • Used a harm reduction approach and effectively de-escalates situations with clients.
  • Delivered excellent customer service while answering phone calls and introducing services to clients.
  • Maintained accurate records of client interactions, enabling better tracking of issues and resolution times.
  • Ensured timely responses to client inquiries, prioritizing urgent requests for faster resolution times.
  • Actively participated in team meetings, sharing knowledge, insights, and best practices for efficient problem solving.
  • Assisted in the development of client support strategies for optimal service delivery.

Education

Masters of Social Work Gerontology Stream -

University of Toronto
Toronto, ON
04.2022

Bachelor of Social Work -

Dalhousie University
Halifax, NS
10.2019

Bachelor of Arts, Sociology and Social Anthropology -

Dalhousie University
Halifax
10.2012

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • CPR, First Aid, AED
  • Compassionate
  • Case Management
  • Conflict Resolution
  • Client Advocacy
  • Self-awareness
  • Multidisciplinary team collaboration
  • Crisis Intervention

Certification

  • Member of the Nova Scotia College of Social Workers, SWC (2024)
  • Naloxone Training (2023)
  • Ontario Domestic Assault Risk Assessment (2020)
  • First Aid and CPR Certified (updated 2022)
  • Non-Violent Crisis Intervention Training (2023)
  • Applied Suicide Intervention Skills Training (2022)
  • Mental Health First Aid (2018)
  • SafeTalk: Suicide Alertness (2017)
  • NS Drivers License
  • WHIMIS (2024)

Practica And Internships

Social Work Intern, Hospice Halifax, 09/01/21 - 02/01/22

  • Support end-of-life patients and families by using a compassionate Palliative Care Approach
  • Work with an interdisciplinary Palliative Care team and independently to support patients with life limiting illnesses.
  • Support families in bereavement through supportive conversation
  • Co-facilitate online bereavement groups for community members at large.
  • Support end-of-life care planning with a patient- and family-centred approach.

Crisis Intervener (BSW Student Practicum), Mental Health Mobile Crisis Team and Urgent Care Services, 04/01/19-08/01/19, 

  • Conducted brief mental health assessments with support of a supervisor
  • Called referrals and introduced them to MHMCT services
  • Carried out suicide risk assessments, and actively worked with the DSM
  • Triaged with team to form a plan of action and recommended services
  • Used the bio-psycho-social model and client centred approach when interacting with clients

Volunteer Experience

Grief Facilitator, Hospice Halifax, 03/01/21 - 10/01/22

  • Hosted an online grief group bimonthly.
  • Held space for group participants to speak about their grief.
  • Facilitated group sharing by drawing out group members and ensuring all participants have a chance to speak.
  • Recorded data for Hospice Halifax records.

Languages

English
Native or Bilingual

Timeline

Manager of Client Support Practice

Adsum The Bridge
07.2023 - Current

Manager of Shelter Diversion Support

Adsum For Women And Children
08.2022 - 08.2023

Social Worker

Adsum Outreach
09.2019 - 09.2021

Client Support Worker (Casual/PT)

Adsum House
12.2018 - 09.2019

Masters of Social Work Gerontology Stream -

University of Toronto

Bachelor of Social Work -

Dalhousie University

Bachelor of Arts, Sociology and Social Anthropology -

Dalhousie University

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Ainslee Umlah