Alejandra Lax
Los Angeles
Summary
Seasoned Senior Sales Administrator with a background in managing sales operations, coordinating with teams to ensure smooth procedures and driving revenue growth. Strengths include strategic planning, relationship building and leadership, recognized for enhancing operational efficiency and streamlining processes. Known for positive impact on business outcomes through proactive problem-solving and innovative strategies.
Overview
5
5
years of professional experience
Work History
Senior Sales Admin
Silvus Technologies, Inc.
Los Angeles
02.2025 - Current
- Support management with questions or issues delegated by the sales administration team, ensuring prompt and effective resolution
- Mentor and train junior administrators to foster professional growth and productivity within the team
- Present new ideas, process improvements, or relevant data to leadership, contributing to strategic decision-making
- Oversee the review and approval of sales orders, ensuring accuracy, compliance with company policies, and alignment with legal terms and conditions
- Improved sales order submission and confirmation time frame by 60%
- Collaborate on the automation of sales operations and support the implementation of new tools or solutions to improve efficiency
- Create, process, and ensure accuracy on customer orders from submission stage, to legal terms and conditions, and to order confirmation as sole admin for our Department of Defense/Army Programs team
Sales Admin
Silvus Technologies, Inc.
Los Angeles
03.2022 - 02.2025
- Produced 20+ quotes a day, inputted between 50 to 100 sales orders monthly, and handled customer relations at a rapid growing company
- Sole administrator for the Department of Defense sales team and providing additional support to our International and Unmanned teams
- Completed administrative tasks such as filling vendor onboarding forms, filing NDAs, handling supplier portals, updating customer data on our CRM, and training new employees
- Liaison and collaborated with our Shipping, Supply Chain, Production, Finance, and VP teams in regard to order delays or issues
- Communicated with customers regarding cancellations, delays, and updates
- Create and develop training videos and documents
Research Intern
Global Treks and Adventures
Kona
04.2021 - 10.2021
- Synthesized research using an array of online databases such as JSTOR and the use of a shared Google Drive with peers
- Performed ethnographic research which included in-person interviews with locals and academics
- Drafted multiple copies of research for company publication
Lead Anthropology Peer Advisor
University of California, Santa Cruz
Santa Cruz
09.2020 - 06.2021
- Managed and communicated with over 500 students on their academic journey to meet the department's requirements
- Coordinated weekly meetings between students using Zoom
- Planned and executed informational events such as Graduate Student Workshops
- Acted as a liaison between the department and student body to voice student concerns and questions
Education
Bachelor of Arts - Anthropology
University of California, Santa Cruz
Santa Cruz, CASkills
- Spanish Fluency
- Order Processing
- Customer Relationship Management (CRM)
- Sales Operations
- Administrative Assistance
- Quote Preparation
- Microsoft Excel
- Sales order processing
- CRM management
- Process improvement
- Customer service
- Employee training
Websites
Timeline
Senior Sales Admin
Silvus Technologies, Inc.
02.2025 - Current
Sales Admin
Silvus Technologies, Inc.
03.2022 - 02.2025
Research Intern
Global Treks and Adventures
04.2021 - 10.2021
Lead Anthropology Peer Advisor
University of California, Santa Cruz
09.2020 - 06.2021
Bachelor of Arts - Anthropology
University of California, Santa Cruz