Amanpreet Kaur Sidhu
Surrey,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Clerk
Canada Revenue Agency
03.2023 - Current
- Conducted call audits to assess interaction quality, accuracy and service success.
- Enhanced company''s regulatory compliance through meticulous preparation of tax returns and documentation.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
Assistant Manager
Shoppers Drug Mart
04.2019 - Current
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
Front store Supervisor
Shoppers Drug Mart
08.2018 - 03.2019
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Created employee schedules to align coverage with forecasted demands.
Supervisor
Tim Horton's
09.2017 - 02.2019
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Team Member
Tim Horton's
02.2017 - 08.2017
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Education
Diploma in General Business -
Douglas College
New Westminster, BC08.2018
Bachelor of Engineering -
Baba Banda Singh Bahadur Engineering College
Fatehgarh Sahib, Punjab04.2016
Skills
- Issue Resolution
- Valid Driver's License
- Customer Service
- Workforce Management
- Staff Management
- Time Management
- Schedule and calendar management
- Verbal Communication
Languages
English
Punjabi
Hindi
Certification
Security License
Fundamentals of Insurance.
Timeline
Office Clerk
Canada Revenue Agency
03.2023 - Current
Assistant Manager
Shoppers Drug Mart
04.2019 - Current
Front store Supervisor
Shoppers Drug Mart
08.2018 - 03.2019
Supervisor
Tim Horton's
09.2017 - 02.2019
Team Member
Tim Horton's
02.2017 - 08.2017
Diploma in General Business -
Douglas College
Bachelor of Engineering -
Baba Banda Singh Bahadur Engineering College
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