Microsoft Office 365, Outlook, Word, Powerpoint, Excel, Nearpod, Canva, Teams, One Drive
D2L Brightspace Learning Management Software
Follett Aspen Student Information System
CPR and first aid
Summary
Administrator - Educator - Customer Support
Dynamic Educator / Administrator with 10+ years of client care / support, looking to leverage my interpersonal, communication, and administrative skills. Recognized for a collaborative approach and adaptability to evolving support needs. Skilled in managing schedules and handling confidential communications. Strong understanding of problem-solving and adaptable to new challenges.
An effective collaborator who is focused on supporting organizational goals.
Work History
Educational Assistant
Hamilton Wentworth Catholic District School Board
Hamilton, ON
2006 - Current
Provide educational, behavioural, emotional and organizational support to students of all ages and with diverse exceptionalities
Use my cognitive flexibility to identify the current needs of the student, adapt lessons and utilize differentiated instructional strategies to ensure comprehension, in collaboration with special education staff
Utilize my advanced de-escalation tactics to help students deal with emotional outbursts by using active listening skills, responding with empathy and providing the best strategy to reach a resolution
Maintain detailed and accurate records of student progress
Demonstrated success in establishing goals, making knowledgeable decisions and handling confidential information
Able to leverage exceptional communication skills to interact with a multi-disciplinary team
Proven ability to learn new, and utilize existing software to analyze, find solutions and present data in a professional manner
Experienced in the use of SEA equipment and special education documentation
Highlight: after completing the Lexia Academy course, I endorsed the expansion of the Lexia Learning System LLC software to assist a broader number of learners, beyond the special education department, by promoting the proven benefits of the program to the administration
Highlight: successful in maintaining engagement during Covid, by creating Nearpod slideshows to present concepts in science and social studies at the comprehension level of the students
CanSkate Director / Carnival Director / Professional Coach
Grimsby Figure Skating Club
Grimsby, ON
2000 - 2005
Directed strategic planning and management of a skating program
Acted as first point of contact for inquiries into the program
Customer onboarding
Recruited volunteer coaches and implemented mentoring program to promote a team atmosphere
Maintained staff and season schedule
Led organizational meetings to ensure alignment of goals was cohesive with all parties
Procurement of supplies and working within budgets
Operated with attention to detail with the input of data in order to produce accurate records for Skate Canada
Liason with Board Members and sponsors in the community
Highlight: Instrumental in implementing the expansion of the program by offering instruction to hockey players
Highlight: Executed a successful year-end ice show as Carnival Director by utilizing my creativity, planning and organizational skills
IT – Application Support and Education
Westburne Supply
Burlington, ON
01.1989 - 01.1993
Analyzed application problems and provided solutions
Trained and educated co-workers on latest software in all Ontario branches
Input and managed data of sales orders, credits and adjustments with accuracy and attention to detail
Self-motivated, with a strong sense of personal responsibility
Managed time efficiently in order to complete all tasks within deadlines
Proven ability to learn quickly and adapt to new situations, new technology and software applications
Education
Educational Assistant Diploma, Honors - Psychology, Crisis Intervention, Behaviour Management, Personal and Interpersonal Skills
Mohawk College
Hamilton, ON
Certification
Behaviour Management System Recertification (2025)
Anaphylaxis Awareness / WHMIS Training (2025)
Managing Employee Problems - InLearning on Indeed (2023)
MH LIT: Mental Health in Action Elementary (2022)
Equity and Inclusion Seminar - (2022)
Queering the Schoolhouse : LGBTQ+ Inclusion for Educators - University of Colorado (2022)
Queering Identities: LGBTQ+ Sexuality and Gender Identity - University of Colorado (2022)
Psychological First Aid - John Hopkins University (2020)
Autism Certification Ctr - Foundation of Evidence-based Strategies - Toddler and Preschool Age -School Age (2020)
RBT 40-hour Training - Florida Tech (2020)
Safetalk = Suicide Awareness - (2019)
AODA Customer Training Program/ Worker Health and Safety Awareness (2016)
Achievements:
Awarded the Hamilton Wentworth Catholic District School Board Director’s Award for “Outstanding Dedication to Students and Staff” (2015)
Recruited to be a part of a international ice-skating show in Atami, Japan
Assistant Educational Coordinator/Administrative Assistant at Glastonbury Public Schools, CTAssistant Educational Coordinator/Administrative Assistant at Glastonbury Public Schools, CT
Assistant Superintendent of Educational Services/Principal-MHS/Vice Principal-MHS at McFarland Unified School DistrictAssistant Superintendent of Educational Services/Principal-MHS/Vice Principal-MHS at McFarland Unified School District