Adriana Barrera Vazquez
Gibsons
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with knowledge of the customer service industry.
Overview
5
5
years of professional experience
Work History
Clerk
Town of Gibsons, ICBC
01.2025 - Current
- Assisted customers in filing claims and understanding their coverage.
- Verified and processed insurance paperwork.
- Managed customer accounts and payment plans.
- Researched and resolved customer inquiries and complaints.
- Educated customers about their coverage options.
- Provided excellent customer service to customers.
- Processed customer payments and changes to policies.
- Prepared documents, reports, and correspondence.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Maintained filing system and organized customer documents for easy retrieval of information.
Sous Chef
Tapworks, Gibsons
06.2022 - 01.2025
- Verified line quality with regular inspections and tests and corrected deficiencies.
- Assisted head chef with supervising and coordinating culinary activities for multiple on-site dining venues with formal, casual and bistro themes.
- Ensured that food quality was consistent through regular tasting and adjusting of seasonings.
- Performed employee performance appraisal process and provided feedback to junior kitchen staff.
- Brought new employees up to standards with training, mentoring and motivation.
- Assisted head chef in creating menu items, recipes, and developing dishes.
- Served as acting head chef during their absence by overseeing all aspects of kitchen management effectively.
- Trained new kitchen staff on techniques, preparation methods, and safety guidelines.
Line Cook
Bridge Deck
05.2021 - 06.2022
- Minimized waste by adhering to kitchen procedure.
- Replenished food line ingredients and materials when running low.
- Organized kitchen spaces in line with food storage procedures.
- Produced consistent results by memorizing recipes, portion sizes, and plating techniques.
- Worked quickly and flexibly to keep up with high volume of food orders per shift.
- Collaborated with front- and back-of-house team members to avoid service delays.
- Maintained open communication with team members.
Assistant Manager
Tacomio
09.2020 - 05.2021
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Supported recruiting, training, and professional development efforts.
- Supported senior managers with day-to-day operational requirements.
- Managed daily operations of store to ensure efficiency and productivity.
- Conducted regular inventory checks and placed orders for supplies as needed.
- Supervised team of employees, providing guidance and support for their professional development.
- Resolved customer complaints or issues in timely manner.
Education
Business administration
Capilano University
01.2023
Spanish teaching for foreigners
UNAM
Mexico02-2027
Human Resources
UNITEC
09.2025
Skills
- Customer Service
- Food Safety
- Organization
- Positive and professional
- Operations Support
- Inventory Management
- Staff Training
- Menu Memorization
- Ordering and Requisitions
- Customer satisfaction
- Cash handling
- Database entry
- Administrative tasks
- File maintenance
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Interests
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Music
- Swimming
- Food Tourism
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Clerk
Town of Gibsons, ICBC
01.2025 - Current
Sous Chef
Tapworks, Gibsons
06.2022 - 01.2025
Line Cook
Bridge Deck
05.2021 - 06.2022
Assistant Manager
Tacomio
09.2020 - 05.2021
Human Resources
UNITEC
Business administration
Capilano University
Spanish teaching for foreigners
UNAM
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