ANDRES FELIPE CHACON
Network Engineer
Vancouver,BC
Summary
Developed critical thinking and problem-solving skills in fast-paced technical support environment. Consistently provided effective solutions to complex technical issues while maintaining high standards of customer service. Looking to leverage these transferrable skills to transition into new field and contribute to dynamic team.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
SENIOR TECHNICAL SUPPORT SPECIALIST 1
FORTINET
09.2022 - Current
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Managed high-volume support tickets, ensuring timely resolution and maintaining client trust.
- Filed bugs reports and worked with R&D to reproduce them or find the root cause.
- Published public techinical articles to document issues and software behavior.
PROJECT ENGINEER
ETEK INTERNATIONAL
10.2018 - 08.2021
- Planning, execution and monitoring of the implementation of cyber security solutions.
- Worked with different teams like SOC, Support, and RED Team to provide high quality service and advising in security solutions and practices.
- Deployed, tuned and tested security solutions like Web Application Firewall (WAF) and Database Firewalls, Perimeter Firewalls, SIEM solutions.
SUPPORT ANALYST TIER 2
ESRI
03.2018 - 09.2018
- Worked on TAC providing high-quality software support of ArcGIS Platform (GIS Software) to all the customers of Americas
- Manage different components of the ArcGIS Platform like REST API and Python API in order to troubleshoot issues and perform analysis
SUPPORT ENGINEER
ETEK INTERNATIONAL
03.2017 - 03.2018
- Support engineer in a large company offering support nationwide
- Supported different security technologies like Firewalls (Fortinet, Check Point), WAF (Imperva), Fortinet, SIEM (QRadar) and many others to provide quality service to numerous companies
- Offered technical support and troubleshooting of networking and security issues
IT ENGINEER
I2SS
09.2015 - 03.2017
- Deployment of different cyber security solutions of Imperva as Web Application Firewall (WAF), Database Firewall and security for file servers
- Performed day-to-day monitoring of network and cyber security solutions
- User and administrators training
- PoC, Demos
Education
Barchelor - ELECTRONIC ENGINEERING
PONTIFICIA UNIVERSIDAD JAVERIANA
Colombia Current - 8 2022
Master of Engineering - TELECOMMUNICATIONs & INFORMATION SECURITY
University of Victoria
Victoria, BC 8 2009 - 4 2015
Skills
- System troubleshooting
- Linux expertise
- Remote access support
- Computer networks
- Database application
- Firewall expertise
- Web Application Firewall (WAF) expertise
- SQL Knowledge
- Python coding skills
Certification
CompTIA Security+
Timeline
SENIOR TECHNICAL SUPPORT SPECIALIST 1
FORTINET
09.2022 - Current
PROJECT ENGINEER
ETEK INTERNATIONAL
10.2018 - 08.2021
SUPPORT ANALYST TIER 2
ESRI
03.2018 - 09.2018
SUPPORT ENGINEER
ETEK INTERNATIONAL
03.2017 - 03.2018
IT ENGINEER
I2SS
09.2015 - 03.2017
Barchelor - ELECTRONIC ENGINEERING
PONTIFICIA UNIVERSIDAD JAVERIANA
Current - 8 2022
Master of Engineering - TELECOMMUNICATIONs & INFORMATION SECURITY
University of Victoria
8 2009 - 4 2015
Similar Profiles
MOHAMMED RAFEEQUEMOHAMMED RAFEEQUE
Principal Systems Engineer - South and North ME at FORTINETPrincipal Systems Engineer - South and North ME at FORTINET
Binuprasad Kurianplavil MadhuBinuprasad Kurianplavil Madhu
SRE Specialist at FortinetSRE Specialist at Fortinet
Chiayi SuChiayi Su
Supply Chain/Operation Manager at FortinetSupply Chain/Operation Manager at Fortinet
Lucheng ZhouLucheng Zhou
Intern at INGSHI Information Technology Co., Ltd.Intern at INGSHI Information Technology Co., Ltd.
Ellie CouzinsEllie Couzins
Volunteer at Louis Brier Home & HospitalVolunteer at Louis Brier Home & Hospital