MOHIT GIDDA
PORT COQUITLAM,BC
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at White Spot Restaurant. Skilled in organizational management and customer service, I excel in teamwork and problem-solving. Achieved significant reductions in food waste and labor costs, demonstrating a commitment to efficiency and quality service. Reliable Lube Technician with reputation for efficiency and accuracy when handling high volumes of technical, highly-specialized work. Organized and proficient in using wide range of automotive tools safely and efficiently. Well-versed on varying types of oil and lubricant and specific applications.
Overview
6
6
years of professional experience
Work History
Quick Lube Technician
JIFFY LUBE
06.2024 - Current
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Checked fluids, tires, brakes, and other systems as part of 25-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Test Administrator
BITTS TESTING SERVICES
11.2023 - 03.2024
- Collaborated with fellow invigilators to maintain a high standard of professionalism throughout the examination process.
- Supported student wellbeing during exams by addressing concerns and providing appropriate guidance as needed.
- Streamlined the administration of exams by efficiently organizing testing materials and maintaining detailed records.
- Improved exam security by implementing strict invigilation procedures and monitoring student behavior.
- Managed time effectively during exams, enabling students to complete their tests without interruption or stress.
- Streamlined registration processes for students, ensuring timely access to essential testing information.
- Provided exceptional customer service to students and faculty, addressing inquiries related to test scheduling and logistics.
General Manager
White Spot Restaurant
10.2021 - 06.2023
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant Manager
White Spot Restaurant
06.2018 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Associate of Applied Science - Supply Chain And Operations Management
Kwantlen Polytechnic University
Surrey, BC05.2019
B.Tech - Mechanical Engineering
Chandigarh Engineering College
Ajit Nagar , Punjab, India06.2017
Skills
- Oil Changes
- Teamwork and Collaboration
- Excellent Communication
- Hardworking and Dedicated
- Time Management
- Willing to Learn
- Multitasking
- Organizational Skills
- Customer Relations
- Documentation skills
- Customer Service
- Problem-Solving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Quick Lube Technician
JIFFY LUBE
06.2024 - Current
Test Administrator
BITTS TESTING SERVICES
11.2023 - 03.2024
General Manager
White Spot Restaurant
10.2021 - 06.2023
Assistant Manager
White Spot Restaurant
06.2018 - 10.2022
Associate of Applied Science - Supply Chain And Operations Management
Kwantlen Polytechnic University
B.Tech - Mechanical Engineering
Chandigarh Engineering College
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