Photoshop
Kalpesh Thakor
Leader Operations
Caledon,CANADA
Summary
Versatile Operations Leader successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Creative Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
3
3
Certificates
Work History
Operations Leader
iVenus, Apple Premium Reseller
Surat, India
05.2017 - 03.2022
- Leading large cross functional teams of more than 300 employees
- Responsible for driving business functions of Retail & B2B Sales, Marketing, Customer Experience, e-commerce, logistic & fulfillment, Procurement, Human Resources etc
- Oversee strategic account planning, sales forecasting, marketing planning, operational budgeting, planning human resource
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed logistics functions for company.
- Managed internal operational standards and productivity targets.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Compiled training materials for new employees and tracked skill development.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
Operations Manager
iVenus, Apple Premium Reseller
Surat, Gujarat, India
08.2014 - 05.2017
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Inventory planning, procurement and shipment management to all retail stores
- Maintaining relations with corporate client and bringing New Projects for company, Adjust priorities according to changes in requirements and workload
- Defining, designing and implementing creative visual merchandising strategy across all stores.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Developed systems to track and log work issues.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in 20% increase in store revenues and capital loss reduction.
- Created effective sales promotions and marketing strategies to deliver $3M Additional in sales through Omni Channel.
Retail Store Manager
iVenus, Apple Premium Reseller Store
Surat, Gujarat, India
02.2012 - 07.2014
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Coaching, Training and developing new and existing team for product knowledge, effective demo presentation, closing sales skills and excellence in customer experience.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Created employee schedules to align coverage with forecasted demands.
- Reduced shrinkage 1% by closely monitoring inventory and security procedures.
- Implemented rewards program, bolstering customer retention 68%.
- Optimized store displays and appearance via strategic merchandising.
- Grew company sales150% by devising strategic promotional plans capitalizing on changing market conditions.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Sr. Sales Manager
iVenus, Apple Premium Reseller
Surat, Gujarat, India
02.2011 - 06.2012
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Provided strong service to customers, increasing customer loyalty 54%
- Recruited, hired and trained 50+ associates to develop into productive team members with excellent product knowledge
Business Development Manager
Kapisoor IT Solution
Surat, Gujarat, India
06.2010 - 01.2011
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Develop growth strategy focused both on financial gain and customer satisfaction
- Conducting research on new products and evaluating specific requirements of customer
- Promote company’s products/services addressing or predicting clients’ objectives
- Collected data and performed customer needs analysis.
- Represented company and promoted products at conferences and industry events.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA)
- Managed over 20 customer calls per day.
Management Trainee
Currys /PCWorld PLC UK
London, England, United Kingdom
10.2005 - 05.2010
- Coordinated with managers to improve weekly sales KPI to drive profitability
- Used company reports to analyze sales, gross profit and inventory activities.
- Performance management, customer relationship, sales training, product planning & implementing, setting sales target, customer service, preparing weekly roster, stock loss prevention and Investigation, Audit
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Gained knowledge of company policies, protocols and processes.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Supervised and performed human resource management functions for 90 subordinates.
- Used "Five" strategies to promote exceptional customer service and create positive environment for employees and clients.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Education
MBA - Finance
University of Wales, Institute of Cardiff
London, England 10.2007 - 07.2009
Bachelor of Science - Applied Business Computing
University of Sunderland
London, England, UK 09.2005 - 05.2007
Technical Diploma - Computer Science
Dayanda Sagar Institute of Technology
Bengaluru, India 09.1998 - 05.2002
Skills
Problem solvingundefined
Software
Apple Keynote
IMovie
Autocad
Illustrator
Lightroom
Microsoft Excel
Tableau
PowerBi
CRM
ERP - SAP, MS Dynamics, Rujul etc
Keka
Certification
Apple Certified Product Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Operations Leader
iVenus, Apple Premium Reseller
05.2017 - 03.2022
Operations Manager
iVenus, Apple Premium Reseller
08.2014 - 05.2017
Retail Store Manager
iVenus, Apple Premium Reseller Store
02.2012 - 07.2014
Sr. Sales Manager
iVenus, Apple Premium Reseller
02.2011 - 06.2012
Business Development Manager
Kapisoor IT Solution
06.2010 - 01.2011
MBA - Finance
University of Wales, Institute of Cardiff
10.2007 - 07.2009
Management Trainee
Currys /PCWorld PLC UK
10.2005 - 05.2010
Bachelor of Science - Applied Business Computing
University of Sunderland
09.2005 - 05.2007
Technical Diploma - Computer Science
Dayanda Sagar Institute of Technology
09.1998 - 05.2002
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