Yolanda Urbina
Los Angeles,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Resident Advisor (RA) Temp
PsychPros Staffing & Executive Search
12.2023 - Current
- Help secure the premises and account for current residents at the beginning of each shift
- Greet visitors and assist their access to the facility; promote a safe and welcoming environment
- Regularly walk surrounding neighborhood to help maintain cordial relationships with neighbors
- Ensure that Union Station policies and procedures are carried out correctly
- Prepare and maintain a safe, secure, and neat work area; maintain visual surveillance of the common areas and maintain order as needed
- Notify appropriate staff and law enforcement in situations that threaten the safety of staff, clients or the security and working conditions of the location
- Contact appropriate staff as needed to report issues and/or incidents to ensure all staff supporting clients have updated information
- Ensure communication between shifts and during shift regarding day-to-day site operations
- Strive to recognize the best in each client/guest and to support he meaningful change seek through building relationships and utilizing motivational interviewing techniques and strength-based case management tools
- Review documents, policies and procedures with new residents and obtain required signatures
- Conduct wellness checks and document accordingly
- Complete required documentation by maintaining accurate client records and logs
- Provide appropriate crisis intervention to clients which can include: support, problem-solving, meeting immediate needs, and/or ensuring client safety by calling for emergency services when needed
- Ensure that all meal-related duties are completed as required
- Provide basic cleaning of common areas as needed in addition to professional cleaning services at assigned site
- Maintain a positive relationship with volunteers by providing support and supervision as needed.
Certified Medical Assistant (Full Time)
CHINATOWN SERVICE CENTER
08.2023 - 06.2024
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Receptionist
KORE1 (City of Hope)
10.2021 - 05.2022
- Update and maintain all digital client records and assist in transitioning hard copy records to digital format (EPIC)
- Check in patients, verify insurance through portals
- Check out patients
- Answer phones, scheduling appointments.
- Communicated with auditee staff to obtain necessary information for audits.
- Evaluated electronic health record systems for potential improvements, contributing to more efficient data management processes.
- Reduced instances of billing errors by conducting detailed audits of coding practices within medical facilities.
COVID-19 Tester- Medical Assistant
Quick Stop Urgent Care
05.2019 - 09.2021
- Update and maintain all digital client records and assist in transitioning hard copy records to digital format
- Check in patients, verify insurance through portals
- Check out patients
- Answer phones, scheduling
- Assisted providers with medical procedures
- Performed phlebotomy
- Escorted patients to exam rooms
- Recorded patient vital signs
- Answered a high volume of phone calls
- Responsible for back office duties
- Assisted in minor procedures
- Performed venipuncture
- Measured accurate vital signs
- Performed numerous administrative duties
- Contacted patients for appointment reminders
- Recorded patient history
- Updated care plans
- Assisted with charting
- Cleaned patient rooms.
Administrative Assistant- HEDIS Auditor
Molina Healthcare
01.2016 - 03.2019
- Temp position @ Molina Healthcare working at the corporate office
- Assisted and work for a HEDIS audit
- Retrieve medical records from rd's offices
- Took daily inventory
- Maintained all files, schedules, etc
- Provided administrative support for Auditors
- Handled phones and faxes
- Responded to emails/faxes
- Coordinated accounts receivable and reports.
Medical Records Technician
MSLA in Pasadena
01.2014 - 12.2015
- Sorting out Medical records for retired Veterans, confirming and providing all records to our physicians on what VA patient is claiming.
Certified Medical Assistant
AltaMed Health Services Corporation
12.2011 - 11.2013
- Interviewed patients to complete documents, case history, and forms such as intake performed and recorded vital on medical records(NextGen & Pace Care)
- Interviewed patients to obtain medical information and measured their vital signs, weight, and height, chief complaints, performed EKG's, ear lavage, glucose monitor, UA dipsticks, administrating vaccines & medication ordered by physician
- Stock & keep all rooms & area neat, & clean
- Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
- Assisted providers/specialist such as Internal Medicine, Acupuncture, Podiatry & Pharmacy Tech.
Contact person: Maria Páramo,RN Case Manager (213)217-5300Certified Medical Assistant
HealthCare Partners
11.2008 - 10.2011
- Recorded patients' medical history, vital statistics and information such as test results in medical records
- Interviewed patients to obtain medical information and measured their vital signs, weight, and height, check glucose, performed EKG's, ear lavage, UA Dipsticks, pap smear set up, Hemoglobin A1c testing, administrating vaccines & medication as directed by physician
- Prepare paperwork for pre-ops
- Stock and clean rooms
- Cleaned and sterilized instruments and dispose of contaminated supplies, sterilize GI instruments
- Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
- Assisted and helped the following departments Pediatrics, Internal Medicine, Family Practice, Orthopedic, Podiatry, Gastroenterology, & Occupational Medicine.
Receptionist/Medical Assistant
Doctors Medical Group
05.2006 - 10.2008
- Pediatric receptionist, welcoming patients, check in & out visits, verifying eligibility (phone&online), scheduling appointments, answering phones, obtaining messages for all staff, transferring calls, collect co-payments
- Back Office Medical Assistant: Rooming patients, obtain all vital signs record on chats, obtain chief complaints, assist provider on translation (Spanish), administrating vaccines, performed EKG's, UA Dipsticks, ear lavage, vision & hearing testing, fill out school forms, stiches & staples removal
- Obtain laboratory results.
Internship Medical Assistant
Araceli Chanbompin
02.2006 - 04.2006
- Assisted staff in interviewing patients to obtain medical information and measured their vital signs, weight, and height
- Scheduled appointment for new patients and confirm upcoming appointments with existing patients
- Prepared treatment rooms for patient examinations.
Education
Certificate in Medical Assistant -
Maric College
IRWINDALE, CA02.2006
Skills
- Bilingual English and Spanish
- Proficient in Microsoft word, Excel, Power Point, Access
- Electronic Medical Records (EMR)
- Touchworks, IDX, NetGen, PaceCare systems, CMS, QNXT,QHSR, Nitro Pro, PDF
- Front and Back Office Medical experience, Scheduler, Medical Records sorter
- 15 years of experience as a Medical Assistant
- EKG, Vital signs, administrating injections, collect blood, tissue & other laboratory specimen UA Dipsticks, Vision, hearing & pregnancy test, eat lavage, stitches/ staples removal, Glucose monitor, IUD tray, Pap smear tray, prenatal tray set up Autoclave instruments & sterilize GI instruments Sorting medical records, retrieving medical records
- Experience & assisted MD's, Midwifes & PA's in the following departments: Pediatrics, Family Practice, Internal Medicine, OB/GYN, Gastroenterology, Podiatry, Acupuncture (Pain Management), Orthopedic Administrative Assistant, Medical Records
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Resident Advisor (RA) Temp
PsychPros Staffing & Executive Search
12.2023 - Current
Certified Medical Assistant (Full Time)
CHINATOWN SERVICE CENTER
08.2023 - 06.2024
Medical Receptionist
KORE1 (City of Hope)
10.2021 - 05.2022
COVID-19 Tester- Medical Assistant
Quick Stop Urgent Care
05.2019 - 09.2021
Administrative Assistant- HEDIS Auditor
Molina Healthcare
01.2016 - 03.2019
Medical Records Technician
MSLA in Pasadena
01.2014 - 12.2015
Certified Medical Assistant
AltaMed Health Services Corporation
12.2011 - 11.2013
Contact person: Maria Páramo,RN Case Manager (213)217-5300Certified Medical Assistant
HealthCare Partners
11.2008 - 10.2011
Receptionist/Medical Assistant
Doctors Medical Group
05.2006 - 10.2008
Internship Medical Assistant
Araceli Chanbompin
02.2006 - 04.2006
Certificate in Medical Assistant -
Maric College
- CMA - Certified Medical Assistant
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