Mayank Sharma
ServiceNow Developer
Vaughan,Ontario
Summary
As an experienced ServiceNow Developer with 5 years of specialized experience and 8 years of total IT experience, I have a track record of success in designing, developing, and deploying changes across industries. I am proficient in ITSM and ITBM modules, as well as UI development. I excel at working within Agile frameworks and ensuring timely delivery of high-quality work while aligning ServiceNow with ITIL strategy
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Servicenow developer
LTIMindtree
07.2023 - Current
- Led the successful implementation of ServiceNow Strategic Portfolio Management (SPM) for a prominent Oil and Gas client, optimizing their operational processes and enhancing overall efficiency
- Seamlessly managed the transition from Infosys, leveraging strong organizational and communication skills to ensure a smooth handover and continuity of support for the client
- Currently supporting a key US client, overseeing a dedicated development team in the enhancement and customization of their ServiceNow instance
- Proactively collaborate with stakeholders to gather requirements, prioritize tasks, and deliver tailored solutions to meet client needs effectively.
Senior Specialist
Bristlecone
10.2021 - 06.2023
- Proficient in IntegrationHub and PSM module, with hands-on experience in integrating various systems such as SNOW-SAP ECC, SNOW-SAP HANA, AHA, Roadmunk, and Salesforce Marketing Cloud
- Skilled in creating webhooks using Scripted REST API, actions, subflows, and integrations hub imports to enable seamless data exchange across platforms
- Proficient in Flow Designer, able to design and implement actions, sub-flows, and flows for scoped applications and Spokes
- Experienced in requirements gathering and adept at developing various scoped application components, including client'scripts, UI policies, business rules, UI actions, and schedule scripts.
App/Cloud Support Senior Analyst
Accenture
05.2020 - 10.2021
- Collaborated with ITSM team members to design, develop, configure, test, document, and deploy changes, and troubleshoot existing issues in the ServiceNow instance for MTN client's ITSM and ITBM modules
- Developed and deployed UI Policies, Client Script, Script Includes, Business Rules, UI Actions, Notifications, update sets, and Transform Maps while working on various stories.
Senior Project Engineer
Wipro
11.2014 - 05.2020
- Experienced Java Developer, having worked for 2 years with CITIbank, as a Java developer
- Transitioned to a role in Unix support, where I provided support for multiple applications for TMPL client for one year
- Subsequently, I gained expertise in the ServiceNow platform and worked for the next two years as a ServiceNow Developer for Marelli and TMPL clients.
Education
M Tech -
Vellore Institute Of Technology
Vellore, Tamil Nadu 10.2014 - 05.2018
Bachelor Of Science - undefined
Meerut College
Meerut, Uttar Pradesh 07.2011 - 05.2014
Class Xii Science - undefined
Karan Public School
Meerut, Uttar Pradesh 03.2010 - 05.2011
Skills
Integration hub
undefinedCertification
Certified System Administrator
Timeline
Servicenow developer
LTIMindtree
07.2023 - Current
Senior Specialist
Bristlecone
10.2021 - 06.2023
App/Cloud Support Senior Analyst
Accenture
05.2020 - 10.2021
Certified System Administrator
12-2019
Senior Project Engineer
Wipro
11.2014 - 05.2020
M Tech -
Vellore Institute Of Technology
10.2014 - 05.2018
Bachelor Of Science - undefined
Meerut College
07.2011 - 05.2014
Class Xii Science - undefined
Karan Public School
03.2010 - 05.2011