Cedric Meertins
Mississauga,ON
Summary
Assertive Service Advisor with demonstrated skills in identifying appropriate products and services to customers. Highly effective at taking on multiple tasks and working in demanding environments. Seeking similar position with a company that values strong commitment to customer engagement.
Overview
27
27
years of professional experience
Work History
Senior Service Advisor
Vaughan Chrysler Dodge Jeep
09.2015 - Current
- Accurately completed service work orders
- Assist department in increasing sales and revenue
- Resolved escalated customer concerns/conflict
- Identify all opportunities to cross sell products and services
- Provided outstanding customer service.
- Minimized risks and incidents by strictly adhering to regulations, safety rules and codes.
- Accurately read, understood, and carried out written instructions.
- Maintained compliance with company standards to perform all maintenance activities.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Promoted shop safety by working in a safe manner.
- Knowledge/experience of CDK system
Service Manager
Canadian Tire - Richmond Hill North
10.2012 - 09.2015
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Oversaw team of service professionals focused on world class service
- Enhanced operational success through effective staffing and strong training
- Monitored product quality and communicated necessary improvements
- Ensure all staff follow all audit, corporate polices and safety requirements
Service Supervisor
Canadian Tire - Miss. Dixie & Dundas, ON
01.1999 - 10.2012
- Handled customer complaints and inquiries.
- Managed Service volumes in a fast paced environment
- Maintained positive relationships with staff and customers
- Interacted effectively in a team environment
- Provided assistance and support to frontline staff
- Recommend appropriate products and services to customers
- Created, reviewed and submitted work orders
- Proven track record of sales
- Coached mentored and helped trained new employees
- Prepared and assigned monthly work schedules
Education
OSSD - undefined
Bathurst Heights SS
Toronto, ON1990
OMVIC Georgian College - OMVIC Licence
Georgian College
Orillia, ONCertificate - Food Handlers Certificate
2000
Skills
- Staff education and training
- Customer service
- Client rapport
- Sale expertise
- Complaint resolution
- Employee relations
- People-oriented
- Strong interpersonal skills
- Exceptional time management skills
- Strategic sales knowledge
- Personable
- Team building expertise
- Positive and friendly
Accomplishments
Food Preparer St Francis Table
Dishwasher Meals on Wheels
Senior Volunteer Student Castlemark Retirement Home
Timeline
Senior Service Advisor
Vaughan Chrysler Dodge Jeep
09.2015 - Current
Service Manager
Canadian Tire - Richmond Hill North
10.2012 - 09.2015
Service Supervisor
Canadian Tire - Miss. Dixie & Dundas, ON
01.1999 - 10.2012
OSSD - undefined
Bathurst Heights SS
OMVIC Georgian College - OMVIC Licence
Georgian College