Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cedric Meertins

Mississauga,ON

Summary

Assertive Service Advisor with demonstrated skills in identifying appropriate products and services to customers. Highly effective at taking on multiple tasks and working in demanding environments. Seeking similar position with a company that values strong commitment to customer engagement.

Overview

27
27
years of professional experience

Work History

Senior Service Advisor

Vaughan Chrysler Dodge Jeep
09.2015 - Current
  • Accurately completed service work orders
  • Assist department in increasing sales and revenue
  • Resolved escalated customer concerns/conflict
  • Identify all opportunities to cross sell products and services
  • Provided outstanding customer service.
  • Minimized risks and incidents by strictly adhering to regulations, safety rules and codes.
  • Accurately read, understood, and carried out written instructions.
  • Maintained compliance with company standards to perform all maintenance activities.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Promoted shop safety by working in a safe manner.
  • Knowledge/experience of CDK system

Service Manager

Canadian Tire - Richmond Hill North
10.2012 - 09.2015
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Oversaw team of service professionals focused on world class service
  • Enhanced operational success through effective staffing and strong training
  • Monitored product quality and communicated necessary improvements 
  • Ensure all staff follow all audit, corporate polices and safety requirements

Service Supervisor

Canadian Tire - Miss. Dixie & Dundas, ON
01.1999 - 10.2012
  • Handled customer complaints and inquiries.
  • Managed Service volumes in a fast paced environment
  • Maintained positive relationships with staff and customers
  • Interacted effectively in a team environment
  • Provided assistance and support to frontline staff
  • Recommend appropriate products and services to customers
  • Created, reviewed and submitted work orders
  • Proven track record of sales
  • Coached mentored and helped trained new employees
  • Prepared and assigned monthly work schedules

Education

OSSD - undefined

Bathurst Heights SS
Toronto, ON
1990

OMVIC Georgian College - OMVIC Licence

Georgian College
Orillia, ON

Certificate - Food Handlers Certificate

Brampton, ON
2000

Skills

  • Staff education and training
  • Customer service
  • Client rapport
  • Sale expertise
  • Complaint resolution
  • Employee relations
  • People-oriented
  • Strong interpersonal skills
  • Exceptional time management skills
  • Strategic sales knowledge
  • Personable
  • Team building expertise
  • Positive and friendly

Accomplishments

Food Preparer   St Francis Table

Dishwasher   Meals on Wheels

Senior Volunteer Student   Castlemark Retirement Home

Timeline

Senior Service Advisor

Vaughan Chrysler Dodge Jeep
09.2015 - Current

Service Manager

Canadian Tire - Richmond Hill North
10.2012 - 09.2015

Service Supervisor

Canadian Tire - Miss. Dixie & Dundas, ON
01.1999 - 10.2012

OSSD - undefined

Bathurst Heights SS

OMVIC Georgian College - OMVIC Licence

Georgian College

Certificate - Food Handlers Certificate

Cedric Meertins