Hi, I’m
Amna Shehroze
Toronto,Canada
Summary
Customer Service Specialist with extensive experience at Skip The Dishes, recognized for expertise in complaint investigation and report generation. Strong analytical skills utilized to identify trends and improve customer satisfaction metrics. Proven ability to enhance interdepartmental communication and implement process improvements for superior service delivery.As a dedicated professional with extensive experience in customer service, administration, and quality assurance, I am eager to contribute my skills to your team. My passion for delivering exceptional service and ensuring safety standards aligns perfectly with your organization's values. I am excited about the opportunity to leverage my expertise in a dynamic environment, fostering positive relationships and driving operational excellence. Let's work together to achieve outstanding results!
Overview
13
years of professional experience
1
Certification
Work History
Skip The Dishes
Senior Customer Service Specialist
08.2020 - Current
Job overview
- Generated detailed reports on customer feedback and trends for management review.
- Executed data entry for customer orders in order management system.
- Investigated escalated customer complaints to identify root causes of issues.
- Processed returns, refunds, and exchanges per company policies.
- Responded to customer inquiries via email with accurate product and service information.
- Exceeded customer satisfaction targets by 20% consistently.
- Resolved complex issues, boosting retention rates by 15%.
PakTurk Marif International School and College
Admin Assistant
12.2017 - 01.2019
Job overview
- Compiled data from multiple sources into organized reports for management review.
- Facilitated interdepartmental communication to enhance collaboration across the organization.
- Achieved recognition for outstanding service in quarterly reviews.
- Maintained a positive attitude, fostering a supportive team environment.
Telenor Pakistan
Call Centre Representative
09.2015 - 10.2017
Job overview
- Streamlined processes, reducing response time by 40%.
- Trained and mentored new team members for enhanced performance.
Barkat Steel Re-rolling Mills
Occupational Health and Safety Manager
02.2015 - 07.2023
Job overview
- Conducted research and designed Occupational Health and Safety manual for steel re-rolling industry.
- Developed air quality monitoring protocols to ensure compliance with safety standards.
- Investigated accidents to identify root causes and formulate corrective actions.
- Created emergency response plans addressing fires, chemical spills, and medical emergencies.
Pakistan Council of Scientific and Industrial Research
Intern
08.2014 - 11.2014
Job overview
- Maintained accurate records of all internship activities for reliable tracking.
- Prepared comprehensive reports summarizing project progress for management review.
- Assisted in maintaining applicant tracking systems and tracking recruiting metrics.
Nestle Pakistan
Quality Assurance Intern
02.2013 - 03.2014
Job overview
- Maintained knowledge base of existing testing cycle issues to enhance troubleshooting efficiency.
- Reviewed product specifications, identifying potential improvement areas for increased functionality.
- Conducted quality assurance reviews of code changes before deployment to production environments.
- Implemented processes to drive continuous improvement in software development life cycle activities.
Education
Government College UniversityLahore
Bachelors from Environmental Sciences
01.2015
University Overview
- Internships, Projects, Thesis Research, Outdoor Surveys, Laboratory Analysis 135 Course Hours
- Participated in academic conferences, presenting research findings
- GPA: 3.26
Skills
- Analytical skills
- Complaint investigation
- Pattern recognition
- Relational databases
- Data visualization
- Spreadsheet proficiency
- Interdepartmental communication
- Report generation
- Team collaboration
- Effective communication
- Conflict resolution
- Product knowledge
- Process improvement
- Tableau
- SQL
Certification
- French Language beginners Level
- Data Analysis Google Certification
- Leadership and development Course at Skip the dishes
- Human Resource ongoing program enrolment
Hobbies and Interests
- Book Reading
- Art and music Lover
- Gardening
- Interior Designing
Personal Information
Title: Customer Service Specialist
Timeline
Senior Customer Service Specialist
Skip The Dishes
08.2020 - Current
Admin Assistant
PakTurk Marif International School and College
12.2017 - 01.2019
Call Centre Representative
Telenor Pakistan
09.2015 - 10.2017
Occupational Health and Safety Manager
Barkat Steel Re-rolling Mills
02.2015 - 07.2023
Intern
Pakistan Council of Scientific and Industrial Research
08.2014 - 11.2014
Quality Assurance Intern
Nestle Pakistan
02.2013 - 03.2014
Government College University
Bachelors from Environmental Sciences
Similar Profiles
Akshay PatelAkshay Patel
Inventory Coordinator at SKIP THE DISHES/ SKIP EXPRESS LANEInventory Coordinator at SKIP THE DISHES/ SKIP EXPRESS LANE
Navjot KaurNavjot Kaur
Customer Service Representative at Skip The DishesCustomer Service Representative at Skip The Dishes
Ahmad RizwanAhmad Rizwan
Delivery Courier at Skip The DishesDelivery Courier at Skip The Dishes
Ranjeet KaurRanjeet Kaur
Sr Customer Operations Specialist at Skip the DishesSr Customer Operations Specialist at Skip the Dishes
Venkat MuruganVenkat Murugan
Associate Director, Murex Business Specialist at RBC Capital MarketsAssociate Director, Murex Business Specialist at RBC Capital Markets