KRISTINA IRWIN
Long Beach,CA
Summary
Poised Loss Prevention Manager talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and leadership skills.
Overview
5
5
years of professional experience
Work History
LOSS PREVENTION MANAGER
DICK’S SPORTING GOODS
11.2022 - Current
- Analyze data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within store environment.
- Establish strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Enhance employee awareness of loss prevention practices by conducting regular training sessions.
- Reduce inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Monitor CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
LOSS PREVENTION LEAD
DICK’S SPORTING GOODS
11.2021 - 11.2022
- Established open lines of communication with staff members who reported suspicious activities or concerns related to potential losses.
- Collaborated with management to develop action plans for addressing identified areas of concern in store's loss prevention performance.
- Promoted customer-focused approach to loss prevention efforts, ensuring balance between maintaining security and providing enjoyable shopping experience for patrons.
- Maintained accurate records of all investigations, incidents, and resolutions for future reference and analysis.
KEY CARRYING LEAD
DICK’S SPORTING GOODS
10.2020 - 10.2021
- Increased sales revenue by effectively managing product inventory and strategically merchandising key items.
- Acted as liaison between department and other store divisions, working collaboratively to achieve shared goals and objectives.
- Developed strong relationships with team members, fostering positive work environment and encouraging collaboration.
- Resolved escalated customer complaints quickly and effectively, ensuring their satisfaction and building loyalty to brand.
- Provided exceptional leadership for diverse team of employees, consistently achieving departmental goals and objectives.
FRONT END LEAD
DICK’S SPORTING GOODS
09.2019 - 10.2020
- Quickly and accurately counted drawers at end of each shift.
- Maintained safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Improved overall store metrics with proper training and follow up with all current and new employees.
Education
Bachelor of Science - TOURISM, LEISURE AND EVENT PLANNING
BOWLING GREEN STATE UNIVERSITY
Bowling Green, OH12.2017
Skills
- Security Systems Management
- Workplace Safety
- Fraudulent activities investigations
- Staff Leadership
- Incident Reporting
- Law Enforcement Collaboration
Timeline
LOSS PREVENTION MANAGER
DICK’S SPORTING GOODS
11.2022 - Current
LOSS PREVENTION LEAD
DICK’S SPORTING GOODS
11.2021 - 11.2022
KEY CARRYING LEAD
DICK’S SPORTING GOODS
10.2020 - 10.2021
FRONT END LEAD
DICK’S SPORTING GOODS
09.2019 - 10.2020
Bachelor of Science - TOURISM, LEISURE AND EVENT PLANNING
BOWLING GREEN STATE UNIVERSITY
Similar Profiles
Nathan HowerNathan Hower
Assistant Store Manager – Operations at Dick’s Sporting GoodsAssistant Store Manager – Operations at Dick’s Sporting Goods
Randolph ReubenRandolph Reuben
Freight Flow Lead at Dick’s Sporting GoodsFreight Flow Lead at Dick’s Sporting Goods
Clayton WattsClayton Watts
Footwear Sales Specialist at Dick’s Sporting GoodsFootwear Sales Specialist at Dick’s Sporting Goods
Alexis MontoyaAlexis Montoya
Sales Associate, Apparel at Dick’s Sporting GoodsSales Associate, Apparel at Dick’s Sporting Goods
Adonias AgredanoAdonias Agredano
Independent Entrepreneur at MyselfIndependent Entrepreneur at Myself