Jashanpreet Kaur
Brampton,ON
Summary
Driven professional with experience at different roles, adept in network diagnostics and fostering team collaboration. Excelled in roles requiring the application of technical support and customer service excellence, significantly improving system performance and user satisfaction. Demonstrates a strong ability to exceed quality standards and streamline processes, ensuring efficiency and high-quality outcomes.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald's
11.2021 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
Technical Support Representative
Majorel
07.2023 - 08.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Helped streamline repair processes and update procedures for support action consistency.
Assembly Production Operator
Ventra Plastics
11.2021 - 04.2024
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to implement assembly plans.
- Collaborated with team members to improve production processes and maintain quality standards.
- Trained new assembly personnel on proper use of equipment.
- Inspected completed products to encourage quality and adherence to company standards.
- Carried out preventative maintenance, keeping tools and machinery functional.
Education
General Business -
Niagra College
Toronto, ON04.2024
Certificate - Web Design And Development
Niagra College
04.2023
Certificate of Technical Studies - Computing Fundamentals And Accounts
Ram Academy
Punjab India07.2022
Skills
- Health Code Compliance
- Food Running
- Inventory Restocking
- Order Management
- Menu Memorization
- Equipment Maintenance
- Production Line Work
- Quality Control Checks
- Application support
- Network diagnostics
- User credential management
- Desktop support
- User Support
Timeline
Technical Support Representative
Majorel
07.2023 - 08.2024
Crew Member
McDonald's
11.2021 - Current
Assembly Production Operator
Ventra Plastics
11.2021 - 04.2024
General Business -
Niagra College
Certificate - Web Design And Development
Niagra College
Certificate of Technical Studies - Computing Fundamentals And Accounts
Ram Academy
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