Mohammad Hamza Hafezji
Summary
Versatile professional with expertise in both security operations and retail sales. Leveraging [4 years] of experience in security, adept at safeguarding assets, premises, and individuals through the implementation of comprehensive security measures. Skilled in surveillance monitoring, access control, and incident response to ensure a safe environment. Simultaneously, possess a proven track record in retail sales, with a focus on delivering exceptional customer service and driving revenue growth. Proficient in product knowledge, merchandising, and sales techniques to meet and exceed sales targets. Effective communicator with the ability to engage customers, build rapport, and address inquiries or concerns promptly. Combining a strong commitment to security protocols with a customer-centric approach to retail sales, adept at balancing the priorities of safety and customer satisfaction. Flexible and adaptable, capable of thriving in dynamic environments while upholding professionalism and integrity.
Overview
7
7
years of professional experience
Work History
Finance Manager
UofM Muslim Student Association
2023.05 - Current
- Developing annual budgets in collaboration with other executive members of the organization
- Forecast income and expenses, allocating funds to various activities and initiatives based on priorities and available resources
- Maintain accurate financial records and prepare regular financial reports for the organization's leadership and members
- Monitor expenses closely to ensure they align with the budget and organizational goals
- Review and approve expenditures, identifying areas for cost savings or reallocation of funds where necessary
- Explore opportunities for fundraising and sponsorship to supplement the organization's income
- Develop strategies to secure donations, grants, or sponsorships from external sources, and manage relationships with donors/sponsors
- Provide guidance and support to other members of the organization regarding financial matters
- Offer training workshops or resources to help members understand budgeting, financial reporting, and responsible financial management.
Security Guard
GardaWorld Security
2021.04 - Current
- Work at CMHR (Canadian Museum for Human Rights), Winnipeg Airport – Air Canada Hanger, UPS Warehouse Airport (X-Ray Screener).
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Patrolled and monitored premises in company vehicle and by foot.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Checked and verified photo identification prior to granting facility access
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Day/Evening Fulfillment Associate / CAP 2 Associate
Walmart
2019.09 - 2023.10
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Unloaded incoming trucks and properly staged inventory for processing
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Provided excellent customer service with prompt communication regarding order updates or concerns when necessary.
- Maintained compliance with company safety policies and called violations to attention of management
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Transported merchandise pallets to move in warehouse.
- Stocked designated items on shelves, end caps and displays.
- Received new stock and input values into computer system.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Followed procedures at all times for personal and team safety
- Noted unsafe components inside packages and discussed concerns with supervisors
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Cashier
D-mart
2017.01 - 2017.12
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Increased sales by offering advice on purchases and promoting additional products
- Prepared and submitted end-of-shift reports
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Assisted customers by answering questions and fulfilling requests
- Checked prices for customers and processed items sold by scanning barcodes
- Counted cash in register drawer at beginning and end of shift.
Education
Bachelor of Science - Nutritional Sciences
University of Manitoba
Winnipeg, MB01.2025
High School Diploma -
Metas Adventist School
Surat, Gujarat01.2018
Skills
- Customer Service
- Financial Management
- Verbal and written communication
- Team Leadership
- Stocking Merchandise
- Staff Management
- Staff Training and Development
- Forklift Operations
- Physical stamina (lift 85 pounds)
- Cash Management
- Time Management
- Computer Skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Arabic
Professional Working
Urdu
Professional Working
French
Limited Working
Timeline
Finance Manager
UofM Muslim Student Association
2023.05 - Current
Security Guard
GardaWorld Security
2021.04 - Current
Day/Evening Fulfillment Associate / CAP 2 Associate
Walmart
2019.09 - 2023.10
Cashier
D-mart
2017.01 - 2017.12
Bachelor of Science - Nutritional Sciences
University of Manitoba
High School Diploma -
Metas Adventist School
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