Robert Mwavuna Rimba

Lead Flight Attendant

Kenya Airways

03.1999 - 09.2012

Ensured safety and comfort of customers onboard aircraft.
Managed at least twelve staff members per shift
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Led efforts towards creating an inclusive atmosphere on board by addressing diverse cultural needs of passengers.
Spearheaded initiatives that fostered a positive work environment among team members.
Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
Enhanced customer satisfaction by ensuring timely and efficient in-flight services.
Designed engaging announcements related to safety measures which led to better passenger compliance during flights.
Updated flight logs, passenger reports and inventory documentation.
Completed pre-flight safety, passenger and inventory checks.
Oversaw and mentored junior flight attendants on proper procedures and crew standards.
Improved crew efficiency through effective delegation of tasks and responsibilities.
Organized special accommodations or services as needed by passengers with disabilities or dietary restrictions.
Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
Answered passenger questions and provided solutions to issues arising during flights.
Provided exceptional customer service, addressing passenger concerns and resolving issues promptly.
Trained new flight attendants to ensure consistent high-quality service across all flights.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Assisted with boarding procedures, resulting in smooth and timely departures.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Coordinated with pilots to relay crucial information regarding flight status, delays, or emergencies.
Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
Responded to passenger and mechanical emergencies following guidelines and training.
Collaborated with other departments to develop innovative strategies for improving overall flight experience for passengers.
Dealt with disruptive passengers according to federal and company requirements.
Completed thorough post-flight reports documenting any irregularities or incidents that occurred during the flight.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Used excellent customer service skills in addressing passengers' needs.
Responded to passenger emergencies to provide first aid.
Completed pre-flight safety checks to reinforce passenger safety.
Monitored cabin during flights and responded to passenger inquiries or issues.
Offered personalized assistance to children, elderly and passengers with special needs.
Collaborated with flight crew to maximize smooth and safe flights.
Demonstrated knowledge of aircraft safety features and emergency equipment.
Supported passengers with special needs and provided assistance to wheelchair passengers.
Advised passengers of flight regulations to maximize safety and security.
Implemented new training programs that increased crew proficiency in emergency response procedures and first aid skills.
Organized and stocked inventory of passenger comfort, food and beverage items.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Resolved passenger conflicts and medical emergencies during flights.
Maintained a safe and comfortable environment for passengers by enforcing safety regulations and procedures.
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.

Summary

Overview

Work History

Unit Manager

Lead Flight Attendant

Education

Bachelor of Arts - Political Science And Public Administration

Associate of Applied Science - Political Science

Skills

Languages

Accomplishments

Certification

Timeline

Unit Manager

Lead Flight Attendant

Bachelor of Arts - Political Science And Public Administration

Associate of Applied Science - Political Science

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