Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Shawn Montroy

Glen Walter,ON

Summary

Enthusiastic and hardworking individual who offers over 20 years of experience in a leadership role. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about retail operations and best practices to maintain effective operational output. Focused on setting high expectations and raising service standards. A multitasker who excels at staff training and recruiting with a track record of inspiring great customer service and satisfaction

Overview

24
24
years of professional experience
1
1
Certification

Work History

Pub Manager

Perch And Paddle Pub
05.2023 - 05.2024
  • Boosted employee retention rates through regular performance reviews, feedback sessions, and opportunities for professional development.
  • Attracted new clientele through targeted advertising campaigns, social media engagement, and creative marketing strategies.
  • Managed financial aspects of the business including budgeting, payroll processing, and expense tracking.
  • Monitored social media platforms for customer feedback trends which helped make operational adjustments to improve guest experience.
  • Optimized seating arrangements to accommodate maximum occupancy while maintaining excellent levels of customer comfort.
  • Created a positive work culture by fostering open communication channels between staff members.
  • Implemented quality control measures to ensure consistent food preparation standards were met across all kitchen operations.

Assistant General Manager - Kitchen & Bar Manager

East Side Mario's Restaurant
06.2000 - 05.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.

Educational Assistant

Martintown Public School
09.2004 - 06.2005
  • Provided support to help students with special needs learn and grow.
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.

Education

Diploma - Human Services - Educational Assistant/Community Support

St Lawrence College
Cornwall, ON
04.2000

High School Diploma -

St Josephs Secondary School
Cornwall, ON
06.1995

Skills

  • Staff Management
  • Sales Growth
  • Menu development
  • Customer Relationship Building
  • Health and safety compliance
  • Inventory Control
  • Excellent communicator
  • Basic computer skills
  • Motivational leader

Languages

English
Full Professional
French
Professional Working

Certification

Food Handler Training Course

Eastern Ontario Health Unit

2019-2024

Timeline

Pub Manager

Perch And Paddle Pub
05.2023 - 05.2024

Educational Assistant

Martintown Public School
09.2004 - 06.2005

Assistant General Manager - Kitchen & Bar Manager

East Side Mario's Restaurant
06.2000 - 05.2023

Diploma - Human Services - Educational Assistant/Community Support

St Lawrence College

High School Diploma -

St Josephs Secondary School

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Shawn Montroy