MaryJo Martinez

• Process mortgage and consumer loan applications, prepare documentation as appropriate and fund loans.
• Grow membership through outside business development efforts and generating new Select Employer Groups.
• Open and close checking, savings, money market, CD’s, IRA’s following credit union policies and procedures.
• Present and discuss features and benefits of all CU products and services
• Educate members on all the services available to them.
• Build multiple service profitable member relationships

Proficient in analyzing credit reports. Ability to work in a fast paced environment. Prepared DMV paperwork for transfer of vehicle ownership. Completed funding of consumer loans after effectively verifying member information, employment history and income which adhered to company policies and standards. Responsible for maintaining compliance with credit union laws and regulations. Referred insurance, and ancillary products based on member needs 

Prepared month end reports, board charge-off reconcilments. Prepared and maintained inventory of repossessions, and sales. Contacted repossesion vendors and auctions. Prepared bankruptcy filing, discharged and dismissed reports. Flagged memberships according to credit union procedures. 

Assisted members with transactions via virtual channel. Accurately and effectively processed a variety of checks and cash. Provided excellent customer service, referred savings accounts, insurance referrals and loan products. Built relationships with members through proactive sales consultations. Made out-bound calls referring products and pre-approvals.

Greeted members and assisted them with servicing needs. Always maintained a positive and friendly enviroment for members. Referred products, and established memberships.