VICKI VINCENT
Santa Barbara,CA
Summary
Personable and upbeat, bringing a strong positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Managing Partner
American Traditional Mortgage
- Partner, 1 of 3 co-founders to Mortgage Company
- Managed and trained sales team of 10 loan officers and 8 full time staff
- Achieved 98% closing rate, and zero default
- Maintained uplifting, productive environment, responsible for launching many successful careers
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
Loan Officer
Future Mortgage
05.2023 - Current
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Retail Sales Associate
Laykin et Cie
09.2023 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, and locate items.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Loan Officer
LoanDepot
03.2020 - 05.2023
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
Store and Sales Manager
Renaissance Fine Consignment
01.2010 - 03.2020
- Increased annual sales over 60% in eight year period
- Set personal sales record posting more than $46,000 in single day
- Cultivated sales base of approximately 2,500 clients
- Developed global client base, including loyal clientele from Rio de
- Janeiro, Dubai, Paris and Hong Kong
- Accumulated in-depth knowledge of high end designers, couture and boutique lines
- Experienced with Jewelry collections, vintage through current
- Built team environment and trained sales people
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Sales Associate
Oscar De La Renta Pop Up Store
07.2018 - 08.2018
- Engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Organized racks and shelves to maintain store's visual appeal.
Senior Loan Officer
L.A. Mortgage
03.2004 - 06.2010
- Delivered prompt, accurate and excellent customer service, building productive future relationships
- Maintained daily awareness of interest rates and new loan programs
- Educated clients on different loan programs to facilitate their personal needs
- Researched and resolved customer issues on financial accounts
- Achieved proper compliance and accurate executive level reporting.
Education
Licensing For Lending in California And Idaho
Mortgage Educators And Compliance
12.2022
Real Estate - Real Estate License
Residential And Commercial School of Real Estate
05.1985
Associate of Arts - Business Management
Valley College
06.1983
Skills
- Proficient in Sales
- Customer service
- Problem-solving
- Teamwork and collaboration
- Customer relationship building
- Friendly and helpful
- Honest and dependable
- Engaging with diverse customers
- Product presentation
- Basic mathematics
Skills
- CRM programs
Timeline
Retail Sales Associate
Laykin et Cie
09.2023 - 08.2024
Loan Officer
Future Mortgage
05.2023 - Current
Loan Officer
LoanDepot
03.2020 - 05.2023
Sales Associate
Oscar De La Renta Pop Up Store
07.2018 - 08.2018
Store and Sales Manager
Renaissance Fine Consignment
01.2010 - 03.2020
Senior Loan Officer
L.A. Mortgage
03.2004 - 06.2010
Associate of Arts - Business Management
Valley College
Managing Partner
American Traditional Mortgage
Licensing For Lending in California And Idaho
Mortgage Educators And Compliance
Real Estate - Real Estate License
Residential And Commercial School of Real Estate
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