Daniel Kossi
Ottawa,Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
IT Support Consultant
Shared Service Canada
Ottawa, ON
02.2023 - Current
- Provided technical support to customers and internal users via phone, email and remote access tools.
- Created and maintained technical documentation for IT systems and processes.
- Installed, configured, upgraded, tested and troubleshot hardware, software applications, operating systems and network protocols.
- Identified system malfunctions or performance issues in a timely manner.
- Performed data backups on a regular basis to ensure business continuity in case of disaster recovery scenarios.
- Maintained computer networks, peripherals and other related equipment.
- Ensured that all IT projects are completed within budget constraints while maintaining quality standards.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Customer Service Representative
TD Bank
Ottawa, ON
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Jones Lang Lasalle
Ottawa, ON
- Receive incoming calls, email, and web requests from a variety of geographically located facilities in a professional, patient, and knowledgeable manner.
- Find solutions to customer problems and assumes a high level of ownership for customer satisfaction.
- Develop an in-depth understanding of our client’s business, strategies, policies & procedures which allows us to provide a consistent comprehensive level of service.
- Provide accurate and timely client work orders which result in highly satisfied customers.
Customer Service Representative
Collabria
Ottawa, ON
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
Education
High School Diploma -
Collège Catholique Samuel-Genest
Ottawa, ON06-2017
Skills
- Call Management
- Information Security
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Data Collection
- Positive and professional
- Typing proficiency
Timeline
IT Support Consultant
Shared Service Canada
02.2023 - Current
Customer Service Representative
TD Bank
Customer Service Representative
Jones Lang Lasalle
Customer Service Representative
Collabria
High School Diploma -
Collège Catholique Samuel-Genest
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