Diogo Beltran
Toronto,Ontario
Summary
Passionate about leveraging data analytics to optimize various aspects of the construction process, from project management and safety to efficiency and quality. Possess deep understanding of the construction industry and its workforce, committed to delivering seamless customer experiences that exceed expectations. Lead a high-performing Customer Success team that works closely with Development and Sales teams to streamline project deployment and enhance customer lifecycle while advocating for continuous customer feedback. Additionally, contributing to the strategic vision and growth initiatives of Brickeye.
Overview
23
23
years of professional experience
Work History
DIRECTOR OF CUSTOMER SUCCESS / Co-Founder
Brickeye, Advanced Opto-Mechanical System and Technologies Inc
09.2021 - Current
- Design and commissioning of Risk Mitigation IoT systems to over 300 infrastructure and high-rise construction sites all over North America.
- Handle planning and coordination of required on-site resources for deployment, troubleshooting, and installation of Brickeye solutions in over 30 states and 10 countries
- Systematically implementing growth strategies that expand Brickeye’s base to new customers beyond current customers and other new partner relationships including insurance brokers and carriers.
- Formulate strategic plan that guides the data analytics direction of organization
- Establish and implement short and long term organizational goals, objectives, strategic plans, policies and operating procedures
- Design and develop business strategies for advancement of organization that will increase cross-product revenue and scope of mandate of organization
- Responsible for and oversight of continuous and effective improvement products and processes
- Design, review and maintain organizational structure and personnel to meet organization’s goals and objectives
- Leading the integrated day to day operations of Field Operations, Technical Sales, Support and Customer Success.
CEO / FOUNDER
Brickeye Inc.
06.2019 - 09.2021
- Successfully sold Brickeye to Advanced Opto-Mechanical System and Technologies Inc.
- Design and commissioning of Risk Mitigation IoT systems to construction sites all over North America.
- Handle planning and coordination of required on-site resources for deployment, troubleshooting, and installation of Brickeye solutions
- Starting Brickeye’s portfolio through recruitment of new accounts, renewals and expansion.
- Systematically implementing growth strategies that expand Brickeye’s base to new customers beyond current customers and other new partner relationships
- Establish and implement short and long term organizational goals, objectives, strategic plans, policies and operating procedures
- Design and develop business strategies for advancement of organization that will increase revenue and scope of mandate of organization
- Responsible for and oversight of continuous and effective improvement processes and procedures
- Design, review and maintain organizational structure and personnel to meet organization’s goals and objectives
- Oversee development of annual operating budgets as well as cost and productivity analyses
- Manage integrated day to day operations of IoT solution deployment.
- Selected Achievements: Performed sales and commissioning of IoT risk mitigation systems in following projects: Bianca (Tridel), 160 Front Street (PCL, Cadillac Fairview), 56 Bloor Str West (PCL, Manulife, BMO), Drake Hotel (Skygrid), 100 Queens Quay (Ellisdon, Menkes, 125 Queens Quay (Ellisdon, Menkes), 3080 Yonge Street (First Capital Realty), 1 Bloor Street (Clark Construction, Mizrahi), 389 Church Street TCHC (Turner), 5249 Dundas St West (Main + Main, Bird), Block 11 (Pomerleau), Montgomery St House Complex (First Capital Realty), Bronte Village (Reliance)
DIRECTOR OF CUSTOMER SUCCESS BUSINESS
INDUS.AI
06.2018 - 03.2019
- Successfully sold indus.ai to Procore
- Designing and commissioning of computer vision systems to mitigate construction risks
- Scale and manage high-performing Customer Success team members.- Drive customer success through initial onboarding, product adoption, retention and growth initiatives.- Collaborate with the Development and Sales team to streamline workflows and create a seamless customer experience.- Promote client satisfaction and loyalty by understanding each business’s unique needs, delivering value and exceeding expectations.- Improve and advocate for customer experience by collaborating cross-functionally with Product & Engineering teams to actualize requests.- Ensure the Technical Support team provides accurate and timely resolutions to customer issues related to the deployment, troubleshooting, and installation of indus.ai solutions.- Handle planning and coordination of required on-site resources for deployment, troubleshooting, and installation of indus.ai computer vision solutions
- Selected Achievements: Commissioned computer vision systems in the following projects: Eglinton Crosstown LRT (Laird, Oakwood, Kennedy, Forest Hill, Mt Pleasant, Caledonia, Chaplin, Eglinton, Mount Dennis, Keelesdale, Fairbank, Avenue, Science Centre, Toronto, Canada, CTS), Manhattan West (NYC, USA, Brookfield, Aecom), 700 Bay (Toronto, PCL, Kingsett Capital), UCSF Student Housing (SF, Skanska), 5 & Brazos, Silvergate (Austin, San Diego, Ryan Company), Station West (Burlington, Canada, Caliber, ADI), Anderson Road, Wo Hop Shek (HK, Chun Wu), Calgary Heavy Rail Crossing, Light Rail Crossing (City of Calgary, Canada), Gerdau (Araucaria, Brazil), WeWork Office (SF, USA), and others...
GOVERNMENT & BUSINESS DEVELOPMENT MANAGER
GreenOwl Mobile
03.2016 - 12.2017
- Successfully sold GreenOwl Mobile to IBI Group
- Coordinating write-up of RFP to ensure complete, cost effective and compliant bids are submitted on GreenOwl's behalf
- Growing GreenOwl's portfolio through recruitment of new accounts, renewals and expansion of existing GreenOwl's agreements, expanding account penetration with mobile products and services
- Responsible for North America Accounts sales performance and customer satisfaction levels
- Provide sales expertise and support in effort to penetrate new customer markets; and formulate and execute objectives, strategies, plans, programs, procedures, and policies relating to GreenOwl's account; Accounts sales efforts
- Responsible for in-bound and out-bound marketing tasks like email gathering, email campaigns, lead funnels, website development, CRM configuration and press releases
- Manage project and staff, such as, developers, systems analysts, graphic artists and designers for mobile application developments;
BUSINESS DEVELOPMENT DIRECTOR
GreenOwl Mobile
09.2016 - 06.2016
- Working to deliver ongoing cross-business growth plan, including product and service sales, customer marketing, account pricing, product development and alliance strategies from breaking ground of indus.ai
- (indus.ai was spin off of GreenOwl Mobile)
- Manage project and staff, such as developers, systems analysts, graphic artists and designers for application development; - Starting indus.ai's portfolio through the recruitment of new accounts, renewals and the expansion of existing indus.ai's agreements and expanding account penetration
- Systematically implementing growth strategies that expand indus.ai's base to new customers beyond the current customers and other new partner relationships
- Responsible for North America Accounts sales performance and customer satisfaction levels
- Provide sales expertise and support in an effort to penetrate new customer markets; and formulate and execute objectives, strategies, plans, programs, procedures, and policies relating to indus.ai's account
- Provide leadership, sales expertise and support in sale effort to penetrate targeted accounts and construction vertical market
- Responsible for inbound and outbound marketing tasks like email gathering, email campaigns, lead funnels, website development, CRM configuration and press releases
- Designing, overlooking and commissioning of network video surveillance systems.
CEO / FOUNDER – GAME DESIGNER / PRODUCER
Redalgo
01.2006 - 02.2016
- Successfully sold Redalgo to J3DB Group
- Founded Redalgo in 2006 with mission to connect underprivileged students from public sector to high quality science education
- Redalgo designed, developed and sold various award winning serious games and education analytics tools to South American government agencies
- (mobile and multi-platform)
- Successfully sold Redalgo to JM3B Group.- Led serious games development team, tracking, coordinating and communicating progress aligned with development queues and schedules.- Complied with financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.- Provided information for associates by preparing short-term and long-term product sales forecasts and special reports and analyses.- Analyzed proposed product requirements and product development program; preparing return-on-investment analyses; establishing time schedules with development.- Maintained regional sales staff targeting private schools in Latin America by recruiting, selecting, orienting, and training 6 sales employees
- Developed and maintained broad and deep external partner relations with company partners in sales and implementation areas in different regions of Latin America targeting government sales of Operation Cosmos;- Responsible for large installation and configuration projects in various cities and states in Brazil.Selected Achievements:- Managed a team of 70 developers working in 5 different sub-contracted companies that developed a game engine, the serious game Operation Cosmos and Education Analytics SEI- Operation Cosmos was awarded the best serious game and obtained a federal seal of approval from the Ministry of Education
- Performed installation of Operation Cosmos in over 450 public schools with over 1.500.000 users in remote regions
- Game Designer and Producer of serious game Lerion card game with over 10.000.000 card packs sold - Game Designer and Producer of Alfabeto Melado, first mobile serious game approved by the Brazilian Federal Government
- Advised the Brazilian Network of Education Games on Serious game design for military applications.
PRODUCT RELEASE PROCESS CONSULTANT
Oracle
01.2003 - 12.2005
- Made new products available to Latin American market on time, sharing in the execution of the worldwide release strategy of Oracle's ERP, SCM, CRM, BI and Oracle Education applications participating in the strategy, analysis, design, built, integration, maintenance, launch and obsolescence of these products
- Managed internal training requirements along all Latin America reporting application and technology forecasts for the region
- Manage risks and resolve issues that affect release scope, schedule and quality
- Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
- Coordinate release content and effort based on the service request backlog, pending service requests, third party applications
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
- Manage relationships and coordinate work between different teams at different locations in Latin America
- Conduct Release Readiness reviews, Milestone Reviews, Sandbox Deployments, and Implementation Plans
- Study and communicate release functionalities to the Consultants, Sales Consultants and Sales team as required and manage all release activities
- Work with release engineers to understand impacts of branches and code merges
- Maintains the release schedule for all core services and ensures alignment across Sales, Consulting, Development and partners.
CONSTRUCTION TECHNOLOGY CONSULTANT
Odebrecht
09.2001 - 01.2002
- Responsible for measuring and digitally recording all work for the Odebrecht's M'Boi Mirim road and bus terminal construction through the city of Sao Paulo.- Set-up electronic document control and environment.- Responsible for project photo documentation for productivity control and claim management.- Operated data capture technology to import digitized documents and photos to a document management system
- Past Work Reference Check Contacts:
- Brickeye:
- Qbo Baik (Partner) qbo@brickeye.com
- Janez Hlebanja (Partner) janez@omnisurfaces.com indus.ai / Greenowl Mobile:
- Navin Kaminoulo (Founder and COO) navin.kaminoulo@indus.ai
- Mohammad Soltani, Ph.D (Director of Artificial Intelligence) m_m_soltani@yahoo.com
Education
Civil And Computer Engineering (incomplete)
Universidade Paulista
Sao PauloSkills
- Client Advocacy
- Customer Support
- Customer Service
- Customer Satisfaction
- Project Management
- Risk Mitigation
- Safety and Loss Control
- Preventive Maintenance
Timeline
DIRECTOR OF CUSTOMER SUCCESS / Co-Founder
Brickeye, Advanced Opto-Mechanical System and Technologies Inc
09.2021 - Current
CEO / FOUNDER
Brickeye Inc.
06.2019 - 09.2021
DIRECTOR OF CUSTOMER SUCCESS BUSINESS
INDUS.AI
06.2018 - 03.2019
BUSINESS DEVELOPMENT DIRECTOR
GreenOwl Mobile
09.2016 - 06.2016
GOVERNMENT & BUSINESS DEVELOPMENT MANAGER
GreenOwl Mobile
03.2016 - 12.2017
CEO / FOUNDER – GAME DESIGNER / PRODUCER
Redalgo
01.2006 - 02.2016
PRODUCT RELEASE PROCESS CONSULTANT
Oracle
01.2003 - 12.2005
CONSTRUCTION TECHNOLOGY CONSULTANT
Odebrecht
09.2001 - 01.2002
Civil And Computer Engineering (incomplete)
Universidade Paulista
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