Lindsey Page
Cobourg,ON
Summary
Resume Summary
Dedicated and values-driven professional with a passion for contributing to organizations that prioritize sustainability, community impact, and environmental stewardship. Recognized for a strong work ethic, attention to detail, and a commitment to excellence in all tasks. Proven ability to thrive in dynamic environments and eager to contribute to meaningful, purpose-driven initiatives while fostering personal and professional growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Service Representative
Elliott Insurance Service
04.2023 - Current
- reviewing, and processing insurance policy documents, endorsements, and renewals.
- Verifying accuracy and completeness of policy details, such as coverage, limits, and premiums.
- Ensuring proper documentation of all client interactions and policy changes.
- Staying compliant with regulatory requirements for document retention and confidentiality.
- Accepting payments from clients in various forms (e.g., credit cards, checks).
- Ensuring timely payment of premiums to insurance carriers on behalf of clients.
- Monitoring due dates and sending reminders to the brokers for upcoming or overdue payments.
Reservation Agent
Ste Annes Spa
01.2021 - 04.2023
- Answering 20 - 30% of the inbound calls daily for sales inquiries
- 20 outbound follow-up phone calls daily, emails and administrative work
- Strong sales skills
- Superior customer service skills
- Ability to multitask and work in a fast-paced environment
- Work well with a team and be able to self-manage
- Managed and closed reservation calls to increase bookings by maintaining a strong knowledge of resort products, services, and facilities.
Administration/Spa booking team
Ste Anne's Spa
04.2018 - 01.2021
- Checking voicemails and emails hourly, answering general questions about the booking process through both email and online chats; approximately 5 -20 an hour.
- On the phones to book in spa services and build guest itineraries for their stay.
- Daily emails to guests without spa services for upcoming visits
- Light Excel knowledge - Worked with Maestro
Server Assistant
The Terrace Restaurant Mission Hill Family Estate
08.2016 - 10.2016
- First pass to welcome guests, bread and water service, running dishes, clearing tables and anything else the servers needed during service
- Assisted with dining room set up prior to and after service period
- Bussed tables between courses and load and unloaded trays to expedite tasks
Fundraiser
Grassroots Fundraising
04.2016 - 08.2016
- Working with and fundraising for non-profit charities including BC cancer foundation and UNICEF
- Top position as senior team leader I've helped train newer fundraisers joining our team
Experienced server
Old City Station Pub
02.2015 - 03.2016
- Bartender at a fast-paced, high-volume establishment
- Serving beverages and food during lunch and dinner service, all the while being professional and friendly, making relationships with regular customers so they always felt welcome
- Worked with POS system to place orders, manage bills, and handle complimentary items
Barista
Mon Petit Choux Bakery Cafe
08.2014 - 02.2015
- Server at an authentic French bakery cafe specializing in organic breads, pastries, breakfasts and lunches
- Job included serving customers with drinks and food in a timely, professional manner
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
Server
Pasta Lupino
09.2012 - 06.2014
- Memorized menu items, limited offerings and answered questions regarding dietary restrictions and nutrition information
- Delivered food and beverages promptly to customers
- Supported bussers with table cleaning during high-volume shifts
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Graduated -
St. Mary's Secondary School
Cobourg, ontario06.2006
Photography -
Algonquin College
Ottawa, ontario06.2008
Skills
- Customer Service
- Technical support
- Verbal and written communication
- Information Retention
- Fast-Paced Environment Adaptability
- Problem Solving
- Independence
Certification
- Intuit Academy Bookkeeping - November 2024
Languages
English
Full Professional
Timeline
Technical Service Representative
Elliott Insurance Service
04.2023 - Current
Reservation Agent
Ste Annes Spa
01.2021 - 04.2023
Administration/Spa booking team
Ste Anne's Spa
04.2018 - 01.2021
Server Assistant
The Terrace Restaurant Mission Hill Family Estate
08.2016 - 10.2016
Fundraiser
Grassroots Fundraising
04.2016 - 08.2016
Experienced server
Old City Station Pub
02.2015 - 03.2016
Barista
Mon Petit Choux Bakery Cafe
08.2014 - 02.2015
Server
Pasta Lupino
09.2012 - 06.2014
- Intuit Academy Bookkeeping - November 2024
Graduated -
St. Mary's Secondary School
Photography -
Algonquin College
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