Aspasia Tsiulis
Calgary
Summary
Dedicated and detail-oriented professional with extensive experience in customer service and call center environments. Seeking a part-time Customer Service Representative role at LodgeLink to leverage exceptional communication and organizational skills. Eager to contribute to enhancing customer experiences and supporting the company\'s innovative approach to workforce travel. Committed to providing high-quality service and building strong relationships with customers and colleagues.
Overview
27
27
years of professional experience
Work History
Day Home Operator/Owner
Day Home Operator/Owner
01.2006 - Current
- Oversee all business operations, including record-keeping, managing accounts receivable and payable, ensuring financial stability
- Implement marketing strategies to attract new clients, resulting in a significant increase in client acquisition and retention
- Regularly interact with parents to discuss daycare routines, policy updates, and address any concerns, ensuring customer satisfaction and retention
- Maintain meticulous daily records of individual children to provide personalized care and support their development
- Create, update, and utilize educational materials to support the developmental education of children aged 11 years
Administrative Assistant
Oxford Properties
01.2000 - 01.2005
- Acted as the key liaison between internal and external customers, resolving client issues promptly and effectively, contributing to customer satisfaction
- Managed personnel paperwork, including preparing and delivering offers of employment, ensuring all new hire forms are collected and maintained
- Accurately reviewed, coded, and entered invoices into the accounts payable system, ensuring accurate financial record keeping
- Conducted monthly reconciliation of A/P detail to General Ledger account balance and maintained general ledger account for assigned companies
- Spearheaded the closing of A/P at the end of every month and ensured maintenance of accounting policies & procedures documents for AP related activities
Customer Service/Administrator
Boardwalk Properties
01.1998 - 01.2000
- Answered Incoming Calls
- Provided customer service in a medium call center environment
- Assisted tenants with finding a residence
- Acted as a liaison between tenants and residential managers
- Handled complaints
- Managed incoming requests for service and/or information
- Processed service calls and followed up to ensure they were completed in a timely manner and that the tenants were satisfied
- Ensured payment/billing accounts were balanced and made adjustments when necessary
Education
Bachelor of Arts - Major in English
The University of Lethbridge
Administrative Professional Certificate -
Bow Valley College
02.2025
Level 1 Early Childhood Certificate -
01.2023
Standard First Aid & CPR -
01.2023
Skills
- Administrative tasks
- Thoroughly and accurately document all inquiries
- Manage incoming requests for service/information
- Liaison between internal and external customers
- Resolving client issues
- Fostering positive relationships
- Handling customer inquiries and conplaints
- Organizing tasks
- Maintaining a multi-line switchboard
- Managing schedules
- Handling multiple tasks
- Written communication
- Verbal communication
- Conveying information
- Customer service
- Attention to detail
- Client acquisition
- Client retention
- Microsoft Office 365
- Mac OS
- Google-based platforms
- Streamlining administrative tasks
- Improving productivity
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Timeline
Day Home Operator/Owner
Day Home Operator/Owner
01.2006 - Current
Administrative Assistant
Oxford Properties
01.2000 - 01.2005
Customer Service/Administrator
Boardwalk Properties
01.1998 - 01.2000
Administrative Professional Certificate -
Bow Valley College
Level 1 Early Childhood Certificate -
Standard First Aid & CPR -
Bachelor of Arts - Major in English
The University of Lethbridge
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