Motivated professional that is ready to follow and apply best practices as well as enhance used processes when it needs. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities to meet tight deadlines.
Overview
8
8
years of professional experience
Work History
Corporate Services Assistant
Parole Board of Canada
Kingston
04.2023 - 08.2023
Escorted and supervised work being done within PBC space
Sat up dates/times for resolution of issues
Liaised with Landlord and Contractors
Got Quotes for products, supplies or services (ie: Sole Sources)
Worked with National Procurement and local Management to set up contracts
Submitted tickets to NSCC to resolve issues
IT Equipment acquisition and disbursement (in collaboration with CSC-IT)
Subject Record Clerk
Parole Board of Canada
Kingston
07.2022 - 11.2023
Dealt with various operations and procedures on the Integrated Decision Sysytem(IDS)
Organized and maintained documents, files and records
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents
Established work procedures to organize daily work of administrative staff
Worked with management team to improve workflows and eliminate unnecessary tasks
Trained new employees on best practices and protocols
Pitched in to help with office tasks during busy periods and staff absences
Operated mail processing equipment and manually sorted mail
Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines
Volunteer Interpreter
Key's Job Centre
Kingston, ON
09.2018 - 08.2023
Assisted in the interpretation of medical documents, including patient records and discharge summarie
Interpreted verbal conversations between individuals with limited English proficiency
Developed cultural competency skills through ongoing education in cross-cultural communication techniques
Provided simultaneous translation services for meetings and interviews
Translated written texts from one English to Arabic accurately and efficiently
Facilitated communication between non-English speaking patients and healthcare providers
Data Analysis, Collection and Organizing
Optima Analytics
Kingston
09.2021 - 12.2021
Designed models, algorithms and visualizations to distill insights from huge volumes of data
Built compelling data stories and visualizations to influence decision makers
Delivered technology solutions to support user needs
Collected, tracked and reviewed data to evaluate business and market trends
Created and designed Excel sheets proper for tasks needs Entered data into spreadsheets, documents and databases
Generated reports and obtained data to develop analytics on key performance and operational metrics
Stayed on top of daily workload with speed and efficiency
Performed in-person or telephone studies and tracked responses
Community Member
Key's Job Centre (Better-Together-Kingston Initiative)
Kingston
09.2020 - 04.2021
Discussed issues and drawbacks that immigrants and newcomers are facing in the process of resettlement
Suggested solutions to problems that could deprive immigrants and newcomers from accessing various services in the city of Kingston
Worked on the areas that might help in making Kingston a more inclusive community
Department Manager
Jabal-Ali for Computer and Network Equipment
Amman
09.2015 - 08.2017
Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building
Enforced safety rules and other policies to protect employees and minimize company liability
Performed opening and closing duties as part of management team
Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency
Balanced workloads to meet targets without overtaxing employees
Grew department's team and technical capabilities with hiring and training of talented individuals
Education
Bachelor of Arts - Economics
Queen's University
Kingston
04.2021
Bachelor of Arts - Computer Science
Middle-East University
Amman, Jordan
02.2017
Skills
Live Interpretations
Document Translation
Verbal and Written Communication
Problem-solving
Training and development
Planning, Reporting, and documentation
Team collaboration
Customer communication and service
Microsoft Office (Excel, Word, PowerPoint, Outlook)
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Corporate Services Assistant
Parole Board of Canada
04.2023 - 08.2023
Subject Record Clerk
Parole Board of Canada
07.2022 - 11.2023
Data Analysis, Collection and Organizing
Optima Analytics
09.2021 - 12.2021
Community Member
Key's Job Centre (Better-Together-Kingston Initiative)