Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Khyathi Nalluri

Summary

Highly skilled Network Operations and Security Engineer with experience in maintaining network infrastructure (on prem and cloud ), optimizing performance, and ensuring network security. Proficient in network troubleshooting, security best practices, and utilizing monitoring tools to identify and resolve network issues. Possesses strong analytical and problem-solving skills with a dedication to maintaining network uptime and data security.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Network Admin

Ipex by Aliaxis
06.2024 - Current
  • Install and configure network hardware (routers, switches, firewalls).
  • Continuously monitor network performance and availability using various tools. Analyze network traffic and performance metrics to identify potential issues.
  • Troubleshoot and resolve network problems and outages promptly. Provide technical support for network-related issues to users and IT staff.
  • Implement and maintain network security protocols (firewalls, VPNs, intrusion detection systems).
  • Maintain accurate documentation of network configurations, diagrams, and procedures. Prepare reports on network performance, incidents, and upgrades.
  • Develop and implement backup strategies for network devices.Create and maintain disaster recovery plans to ensure business continuity.
  • Manage user accounts and permissions for network access.Provide training and support to users on network-related tools and policies.
  • Keep up with the latest networking technologies, protocols, and security trends.
    Participate in ongoing training and professional development.

Network Operations Engineer

Nanometrics Inc
03.2022 - 06.2024
  • Extensive knowledge of network protocols, technologies, and topologies . Managed on-premises network infrastructure, including routers, switches, firewalls, and servers.
  • Configured complex networking protocols ( OSPF, BGP, MPLS, etc.)
  • Troubleshooting network issues by using tcp dumps and wireshark for packet analysis
  • Building and maintaining more 40 tools required by various teams ( Jira , Salesforce , Zapier , Tailscale , Zendesk etc..,)
  • Performed audits and did critical server migrations from On prem to cloud
  • Configured and maintained Google workspace
  • Provided technical support and troubleshooting assistance to end-users for hardware, software, and network issues.
  • Implemented backup and disaster recovery solutions to ensure data integrity and business continuity.
  • Conducted regular security assessments and audits to identify vulnerabilities and recommend remediation strategies.
  • Implemented and managed security tools such as SIEM (Security Information and Event Management), IDS/IPS (Intrusion Detection System/Intrusion Prevention System), and antivirus software.
  • Monitored networks and systems for suspicious activities, analyzed security logs, and investigated security incidents.
  • Collaborated with cross-functional teams to develop and enforce security policies, procedures, and standards.
  • Stayed updated with the latest security threats, vulnerabilities, and industry best practices through continuous learning and training.
  • Experience with cloud networking services and architectures, including Virtual Private Clouds (VPCs), subnets, route tables, and security groups.
  • Hands-on experience with cloud providers such as Amazon Web Services (AWS), or Google Cloud Platform (GCP).
  • Familiarity with hybrid cloud networking concepts, including VPN connections, Direct Connect, and cloud interconnectivity.
  • Salesforce: Skilled in Salesforce administration, including user management, data customization, workflow automation, and reporting/dashboard creation.
  • Zendesk: Proficient in Zendesk administration, ticketing workflows, knowledge base management, and customer support analytics.
  • Zapier: Experienced in creating and automating workflows across various applications using Zapier integrations.
  • Interviewed and made a case to present to stakeholders to onboard new tool
  • Documentation IT and Business process

TECHNICAL SUPPORT ENGINEER

Fortinet
11.2020 - 02.2022
  • Provided first-line technical support to customers experiencing issues with Fortinet security solutions (Fortigate , FortiSIEM , Fortinet VPN etc.., )
  • Troubleshooted a wide range of network security problems, including firewall configuration issues, VPN connectivity problems, and malware detection.
  • Used wireshark and tcp dumps to analyze packets
  • Documented customer interactions and resolutions to ensure knowledge transfer and consistent support.
  • Escalated complex issues to senior engineers when necessary.
  • Maintained a high level of customer satisfaction through clear communication and prompt resolution of issues.
  • Developed and delivered technical knowledge base articles or training materials for internal use.
  • Replicated customer setup in our internal labs to reproduce issues and provide solutions

Education

Internetworking

Dalhousie University

Skills

  • Network Protocols: TCP/IP, BGP, OSPF, RIP, OSPF, VLANs, VPNs (IPSec, SSL)
  • Network Devices: Routers, Switches, Firewalls, Load Balancers, Network Attached Storage (NAS)
  • Scripting: Python, Bash
  • Operating Systems: Windows Server, Linux , Mac OS

Certification

AWS certified cloud practitioner

NSE 1-4 , NSE 7

Timeline

Network Admin

Ipex by Aliaxis
06.2024 - Current

Network Operations Engineer

Nanometrics Inc
03.2022 - 06.2024

TECHNICAL SUPPORT ENGINEER

Fortinet
11.2020 - 02.2022

Internetworking

Dalhousie University

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Khyathi Nalluri