Emma Ly
Edmonton,AB
Summary
I significantly enhanced guest experiences at Gateway Casino through exceptional customer service and adapt to the use of POS systems. My strong work ethic and safe food handling practices, underscore my ability to meet and exceed employer expectations. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Gateway Casino
10.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barista
Garden Bakery
07.2020 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Bus Girl
Dynasty Century Palace
01.2019 - 04.2020
- Handled high-pressure situations calmly, maintaining professionalism in a fast-paced environment.
- Contributed to team efficiency by assisting in food delivery during peak hours.
- Demonstrated adaptability by supporting various roles including hosting, bussing tables, and food running during peak periods.
- Assisted in maintaining a well-stocked service station, reducing downtime for servers.
Education
High School Diploma -
Harry Ainlay School
Edmonton, AB06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
Languages
English
Native or Bilingual
Chinese (Mandarin)
Elementary
Certification
- Proserve
Timeline
Server
Gateway Casino
10.2023 - Current
Barista
Garden Bakery
07.2020 - 04.2023
Bus Girl
Dynasty Century Palace
01.2019 - 04.2020
High School Diploma -
Harry Ainlay School
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