Kaixuan Chen
North York,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in airline industry. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Ruby Zhan
09.2020 - Current
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
CUSTOMER SERVICES
MULTIPLE DANCE STUDIOS
09.2018 - 09.2020
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Salvage Coordinator
TD Insurance Home & Auto
08.2017 - 08.2018
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Education
Bachelor of Arts - Humanities
York University
Toronto, ON09.2019
Skills
- Call Center Experience
- Complaint Handling
- Written Communication
- Decision Making
- Time Management
- Problem Solving
- Positive Attitude
- Technical Support
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
French
Limited Working
Timeline
Data Entry Clerk
Ruby Zhan
09.2020 - Current
CUSTOMER SERVICES
MULTIPLE DANCE STUDIOS
09.2018 - 09.2020
Salvage Coordinator
TD Insurance Home & Auto
08.2017 - 08.2018
Bachelor of Arts - Humanities
York University
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