Hamde Abdirahman
Toronto,Ontario
Summary
Detail-oriented professional with over 4 years of experience in operational oversight and data validation. Proven expertise in identifying software bugs and ensuring precision in data lifecycle management, contributing to a service uptime of 99.5%. Committed to enhancing operational efficiency and delivering high-quality results through meticulous attention to detail and analytical problem-solving skills. Adept at collaborating with cross-functional teams to drive continuous improvement and optimize processes.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
AAI
Toronto, ON
10.2023 - 01.2026
- Orchestrated internal quality audits for transportation projects, identifying and resolving operational 'bugs' to ensure 99.5% service uptime.
- Optimized team scheduling and teaching protocols, leading to a 25% increase in operational efficiency.
Customer Support Specialist
SPDATA (T-Mobile)
Remote
01.2020 - 10.2023
- Executed manual validation and account integrity testing across multiple CRM platforms with 95%+ satisfaction.
Research Data Analyst
KGS Research
Toronto, ON
05.2018 - 08.2018
- Validated qualitative data with 99%+ precision, labeling sentiment for provincial and federal research databases.
- Performed high-volume Quality Assurance (QA) on 60+ daily electoral research entries with 99%+ precision.
- Analyzed qualitative data to identify anomalies and ensure database integrity for federal research projects.
Education
High School Diploma -
Tayyibah Academy
06-2018
Skills
- Manual Testing
- Exploratory Testing
- Bug Documentation
- Root Cause Analysis
- Jira
- SOP Adherence
- Quality Audits
- Teaching & Onboarding
Accomplishments
- Process Standardization: Developed and implemented a new SOP validation checklist for the transit operations team, which reduced manual reporting errors by 15% within the first three months.
Languages
English
Native or Bilingual
Timeline
Operations Supervisor
AAI
10.2023 - 01.2026
Customer Support Specialist
SPDATA (T-Mobile)
01.2020 - 10.2023
Research Data Analyst
KGS Research
05.2018 - 08.2018
High School Diploma -
Tayyibah Academy
Core Competencies
Manual Testing, Exploratory Testing, Bug Documentation, Root Cause Analysis, Jira, SOP Adherence, Quality Audits, Teaching & Onboarding, Cross-functional Coordination, HubSpot CRM, Microsoft Excel (Pivots/VLOOKUP), Google Workspace