Summary
Overview
Work History
Education
Skills
Timeline
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Harpreet Kaur

Brampton

Summary

Experienced in sales with 2 years leading crucial project implementation team processes. Tech-savvy leader over deployment planning, customization and rollout. Critical oversight to assist training and address complex business requirements. Forward-thinking with adaptable approach to handling and resolving challenging situations.


Overview

4
4
years of professional experience

Work History

Sales and Marketing Representative

Exsersol Inc.
07.2024 - Current
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
  • Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
  • Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
  • Identified and developed key operations and influencer relationships within targeted districts.
  • Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
  • Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
  • Spearheaded joint marketing initiatives with complementary businesses, expanding reach and driving increased revenue streams.
  • Implemented data-driven methodologies to track sales performance metrics which led to more informed decision-making processes for future growth initiatives.
  • Coordinated with department heads in formulating pricing strategies based on market trends and profitability goals; successfully negotiated contracts ensuring mutual benefit for all parties involved.

Sales Representative

Telus Mobility
09.2023 - 07.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Streamlined sales process, reducing time from lead to close.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.

Customer Service Representative

Paragon Security
09.2020 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

DEP or Skilled Trade Certificate in Computer System Technician - Computer Science

St. Lawrence College
Toronto, ON
12.2021

GNK Collegiate School
India
04.2019

Skills

  • Strong communication skills, learning and adapting skills, super maths skills, problem Solving skills
  • Cap Customization skills
  • Computer Programming
  • Production Experience
  • Sampling Protocols
  • Problem Anticipation and Resolution
  • Inspection Procedures
  • Security
  • Languages
  • English - Advanced
  • Hindi - Advanced
  • Punjabi - Advanced
  • Certifications and Licenses
  • Security Guard License
  • Present
  • Target market identification
  • Competitor analysis

Timeline

Sales and Marketing Representative

Exsersol Inc.
07.2024 - Current

Sales Representative

Telus Mobility
09.2023 - 07.2024

Customer Service Representative

Paragon Security
09.2020 - 05.2023

DEP or Skilled Trade Certificate in Computer System Technician - Computer Science

St. Lawrence College

GNK Collegiate School

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Harpreet Kaur